Technical Support Engineer

Line Up Aviation; Wales; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading aviation services company is seeking a Technical Support Engineer to provide E2E support on-site in Broughton, Flintshire. The role includes managing technical issues, work order management and supporting manufacturing processes. Applicants should have extensive experience in a manufacturing environment, strong problem-solving skills, and SAP experience. This contract position offers an hourly rate of £36.00, with work expected until November 2026.

Qualifications

• Extensive experience in a manufacturing environment.
• An innovative approach; looks for new ways of doing things.
• Strong practical problem-solving ability.
• Systematic and organized approach.
• Flexible to changing customer needs.

Responsibilities

• Provide daily line-side support to manage technical issues.
• Perform Work Order Management for out of cycle work.
• Support capacity management.
• Identify problems in production and escalate as necessary.
• Support analysis of industrial systems for efficiency.

Skills

Manufacturing experience

Problem-solving

Analytical skills

Stakeholder Management

Teamwork

Customer Focused

Lean Manufacturing

Flexibility

SAP experience

Job description

Overview

Our client has an opportunity for a Technical Support Engineer to join them on a contract basis until November 2026. You will be providing an E2E perspective at the shopfloor level within the production team.

• Role: Technical Support Engineer
• Location: Broughton, Flintshire - fully onsite
• Hours: 35 per week
• Hourly Rate: 36.00 per hour via Umbrella, inside IR35
• Clearance: BPSS required to start

Responsibilities

• Daily / on shift line side support to manage technical issues & continuous improvement: missing parts, non-conformities, concessions if applicable / DQN, Outstanding Work, maintenance, jigs & tools.
• Perform Work Order Management for out of cycle work.
• Escalate recurrent issues & request support to the Work Prep, PPE, Maintenance, MAP & Outstanding Work support functions roles, if not manageable at level 1
• Support capacity management: anticipate capacity fluctuation to cover changes in the PLC (product life cycle situation) and grow competence.
• Support on identifying issues in production as well as problems not solvable by the FLM and operators and escalate/request support to the Work Prep (PE), Line Balancing (PPE), Maintenance, MAP & OSW or support function roles.
• Support of the analysis of the industrial systems and processes to assess their efficiency and effectiveness.
• Support on continuous work improvement as well as on the elimination of waste (LEAN).
• Industrial Assets - Daily / on shift line side, support on industrial assets.
• Support on the request for repair and the creation of specific requests for small tools.
• Support on writing the specification for the creation of new jigs and tools as well as the modification or improvement of existing jigs and tools and their calibration.
• Work order management - Daily / on shift line side, support on work order management.
• Support on flagging blocked work orders so that it can be discussed at the appropriate meetings.
• Further support is given to Production to prioritize the Execution of the Serial and Rework Work Order if linked to NC, Concession or Blocking Point.
• Environment, Health and Safety (EHS) - Daily / on shift line side, support on rules transparency and ensuring EH&S standards are applied on the station, cascading EH&S requirements to the shopfloor, and identifying and solving Near Misses.
• Quality - Daily / on shift line side, support on ensuring production processes and standards are applied on the station and that quality standards are upheld.
• Logistics - Daily / on shift line side, support on prioritization of pulling materials related to Rework Work Order to the respective executing station.

Requirements

• Extensive experience in a manufacturing environment
• An innovative approach; looks for new ways of doing things
• Strong practical problem-solving ability
• Systematic and organized approach
• Flexible to changing customer needs
• Teamwork
• Analytical
• Stakeholder Management
• Lean Manufacturing
• Customer Focused
• SAP experience