Technical Support Engineer

Push Security; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A cybersecurity startup is looking for a Technical Support Engineer to help customers deploy and troubleshoot their product, focusing on preventing phishing and identity-based attacks. The ideal candidate will have over 5 years of experience in technical support, a strong understanding of web technologies, and excellent communication skills. This role offers a flexible, remote-first work environment with competitive compensation and growth opportunities.

Benefits

Flexible remote-first work environment

Competitive compensation and equity package

Opportunities for growth in a fast-scaling startup

Qualifications

• 5+ years of experience in technical support, solutions engineering, or customer success.
• Strong understanding of web technologies including HTTP, APIs, and authentication.
• Experience using AWS CloudWatch and SQL for issue investigation.

Responsibilities

• Respond to customer technical queries via chat, email, and video.
• Troubleshoot integration issues involving browsers and APIs.
• Collaborate closely with teams to ensure a first-class user experience.

Skills

Technical support experience

Strong understanding of web technologies

Experience with AWS CloudWatch

SQL querying

Debugging client-side issues

Excellent communication

Problem-solving in startup environments

Job description

About Push Security

Push Security is redefining Identity Security by empowering organizations to secure their workforce and stop modern identity and phishing attacks through visibility, control, and collaboration. As organizations rapidly adopt cloud and SaaS tools, traditional security solutions struggle to keep up. Push enables security teams to address modern threats with user-focused, automation-driven tools that integrate seamlessly into existing environments.

Candidates must be based in the UK for this role.

We’re searching for a Technical Support Engineer who will thrive in a modern cybersecurity startup. You’ll join a small, fast-moving team focused on helping customers deploy, troubleshoot, and get the most out of our product. The platform protects employees from phishing and identity-based attacks and integrates deeply with browsers, identity providers, and SaaS apps. You’ll be the front line for technical questions – diagnosing issues, explaining integrations, and ensuring a smooth experience from onboarding to day-to-day use.

Key Responsibilities

• Respond to customer technical queries via chat, email, and video calls
• Troubleshoot integration issues involving browsers, identity providers, and APIs
• Reproduce, diagnose, and elevate complex problems to the engineering team
• Document issues and resolutions to improve internal knowledge and customer guides
• Collaborate closely with engineering, product, and solution engineering to ensure a first‑class user experience
• Contribute feedback and insights from customers to improve the product

Qualifications

• 5+ years of technical support, solutions engineering or customer success engineering experience for SaaS or security products
• Strong understanding of web technologies (HTTP, APIs, browsers, extensions, and authentication)
• Experience with AWS CloudWatch for investigating issues using logs
• Experience with using SQL to query data
• Experience debugging client‑side or integration issues (e.g. using browser dev tools, API logs, or network traces)
• Excellent written and verbal communication, especially when explaining technical topics
• Proactive and resourceful approach to problem‑solving in startup environments
• Understanding of how to write and debug code is a plus

Why Push?

• Work with a passionate, mission‑driven team building the future of SaaS security.
• Flexible, remote‑first work environment.
• Competitive compensation and equity package.
• Opportunities for growth in a fast‑scaling startup.