Technical Support Engineer

Rise Technical Recruitment Limited; Tamworth; On-site; GBP 47,000; Full time

Job summary

A leading UK engineering firm based in Tamworth is seeking a Technical Support Engineer to provide professional technical support to customers and production teams. The role involves managing warranty claims, performing quality checks, and requires a strong electro-mechanical background. Competitive salary and benefits including profit share bonus and healthcare are on offer.

Benefits

Profit Share Bonus

Company Pension (4%)

25 Days Holiday + Bank Holidays

Healthcare (after 2 years)

Full Product Training

Qualifications

• Strong electro-mechanical engineering background required.
• Proven fault-finding and problem-solving skills in electrical and mechanical systems.
• Knowledge of fitting, assembly, and wiring techniques essential.

Responsibilities

• Provide professional pre-sales and post-sales technical support globally.
• Manage warranty claims and customer returns, liaising with suppliers.
• Perform quality audits and production checks in the absence of the Quality Inspector.

Skills

Fault-finding skills

Problem-solving skills

Electro-mechanical engineering background

Fitting and assembly techniques knowledge

Attention to detail

Job description

Technical Support Engineer

Office Based Role Commutable from Tamworth, Lichfield, Kingsbury, Warton, Dordon, Dosthill, Atherstone, Little Aston and Shenstone

• £47,000
• Mon‑Thu (8pm‑4.45pm) + Early Finish Fridays (1:00 pm)
• Profit Share Bonus
• Company Pension (4%)
• 25 Days Holiday + Bank Holidays
• Healthcare (after 2 years) + Full Product Training

an Exciting opportunity for a Technical Support Engineer to join a leading UK engineering manufacturer, providing professional technical support to customers and production teams across the UK and internationally.

On offer is the chance to work for an industry-recognised organisation that designs and manufactures high-spec, precision-engineered systems used across multiple sectors including automotive, aerospace, and materials testing.

This is a varied and technically challenging role where you will report directly to the Senior Technical Manager. technically supporting customer installations, and resolving production issues involving PLC and HMI control systems.

This position is ideal for an engineer with a strong electro-mechanical background who Enjoys delivering technical excellence in a fast-paced manufacturing environment.

The Role:

• Provide professional and timely pre-sales and post-sales technical support to customers and distributors globally
• Manage warranty claims and customer returns, liaising with suppliers and updating records accurately
• Provide cover for the Quality Inspector during periods of absence, performing quality audits and production checks

The Person:

• Strong electro-mechanical engineering background
• Proven fault‑finding and problem‑solving skills across electrical and mechanical systems
• Knowledge of fitting, assembly, and wiring techniques with strong attention to detail

Reference Number: BBBH263766

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Mark Wild at Rise Technical Recruitment.

We are an equal opportunities employer and welcome applications from all suitable candidates.