Technical Support Engineer

Indra Group UK & Ireland; Market Deeping; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Flexitime

Enhanced Holiday

Pension

Life Assurance

Private healthcare

Free parking

Training & development

Wellbeing services

Job summary

Indra Park Air is seeking a Technical Support Engineer to provide maintenance and support to UK and international customers. The role offers full training and opportunities to grow in a global tech environment.

You will handle technical inquiries, perform repairs, and investigate system issues, while collaborating with Engineering and field teams to improve products and services. BPSS clearance is required and travel may be involved.

Qualifications

• HNC/HND or degree in a relevant technical discipline or strong A-Levels in Science and Maths.
• Strong analytical and troubleshooting skills with a logical approach to problem solving.
• Excellent communication and interpersonal skills with the ability to build effective working relationships.

Responsibilities

• Provide technical customer support via phone, email and on-site visits.
• Assist with product repairs and warranty work.
• Conduct product and system investigations to diagnose issues.
• Maintain and repair communications equipment in-house and at customer locations.
• Deliver technical feedback to Engineering for continuous product improvement.
• Support exhibitions, customer demonstrations and international service activities.

Skills

Analytical skills

Troubleshooting

Excellent communication

Self-motivated

Travel willingness

Team player

Education

HNC/HND

Degree in technical discipline

A-Levels in Science & Maths

Tools

RF systems knowledge

Job description

Indra Park Air work with customers all over the globe to make air travel safer. For over 50 years we've been one of the leading producers of VHF and UHF radios, providing the vital link between the ground and the air for passenger, freight and military aircraft.

The reasons behind our success are simple and won't change. First, we work harder for the customer than the rest. We take time to truly know their needs and create the right product for them. We train them how to use it, we won't let our equipment be deployed until every detail is right, and then we provide the best care and service for all our products.

At Indra Park Air we stay the best by looking to the future - to new requirements and new possibilities. A radio remains a radio, but we never stop thinking about how we can improve it, and how it can offer more to our customers. It's no wonder that we are one of only 2% of companies worldwide to hold PLATINUM Level in Investors in People Accreditation.

At Indra Park Air, our values guide everything we do, from developing industry-leading technology to supporting our customers around the world.

Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enable us to drive a safer, more connected future through technology.

Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society.

Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers' needs, supporting them on the path to a better future.

Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.

As a Technical Support Engineer, you will provide a maintenance and support service to our UK and international customers. This is an exciting opportunity to take your first steps towards a career in technical support, with full training provided.

What you will do:

• Provide technical customer support via phone, email, and on-site visits.
• Assist with product repairs, warranty work.
• Product and system investigations.
• Maintain and repair communications equipment in-house and at customer locations.
• Deliver technical feedback to Engineering and support continuous product improvement.
• Support exhibitions, customer demonstrations, and international service activities.
• Establish cross functional interfaces to resolve product issues.

What are we looking for:

• HNC/HND, degree in a relevant technical discipline, or strong A-Levels in Science and Maths.
• Interest or knowledge of RF communications systems, products, and associated technologies.
• Strong analytical and troubleshooting skills with a logical approach to problem-solving.
• Excellent communication and interpersonal skills, with the ability to build effective working relationships.
• Self-motivated, adaptable, and able to manage own workload with minimal supervision.
• Practical, hands-on approach and a proactive, can-do attitude.
• Strong customer service focus and commitment to delivering high-quality support.
• Effective team player able to collaborate across departments and with external stakeholders.
• Willingness to travel when required.

Security Clearance:

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of security. Please see the link below for further details regarding the requirements for BPSS clearance:

https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels

• Flexitime and core hours - 37.5 hrs a week, core hrs between 0930-1500
• Enhanced Holiday - 25 days plus bank holidays
• Enhanced Pension Scheme - up to 8% company contribution
• Life Assurance
• Liberty Days - you can request up to 3 days of your annual leave 'on the day'
• Buying and Selling Holidays
• Long service and retirement awards
• Private healthcare
• Flu vaccinations
• Cycle to work scheme
• Subsidised staff canteen
• Free parking
• Training
• Continuous Learning
• Employee Assistance Programme and Wellbeing Services

Indra Park Air is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.