Technical Support Engineer

Jonathan Lee Recruitment Ltd; Lichfield; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading engineering recruitment consultancy seeks a Technical Support Engineer in Lichfield, UK. In this dynamic role, you'll provide exceptional technical support for cutting-edge projects in the electro-mechanical engineering sector. Successful candidates will possess strong PLC and HMI systems knowledge, excellent problem-solving skills, and the ability to communicate effectively with a global customer base. This opportunity offers room for career advancement and growth in an innovative environment.

Qualifications

• Strong understanding of Schneider PLC systems and Ladder logic/ST.
• Background in electro-mechanical engineering.
• Methodical and disciplined approach to technical challenges.

Responsibilities

• Provide effective pre-sales and post-sales technical support.
• Resolve technical issues in production.
• Conduct special testing of chambers requiring technical expertise.
• Handle warranty-related matters and support quality audits.
• Assist marketing with technical updates.

Skills

Understanding of PLC and HMI control systems

Problem-solving skills

Professional communication skills

Knowledge of assembly and fitting techniques

Job description

Are you ready to take your career to the next level with an exciting opportunity in a dynamic and innovative environment? This role offers you the chance to make a real impact, working on cutting‑edge projects while enjoying a supportive and professional workplace. As a Technical Support Engineer, you'll play a pivotal role in delivering exceptional technical support and ensuring customer satisfaction, all while enhancing your skills and experience in the electro‑mechanical engineering industry.

What You Will Do:

• Provide timely, professional, and effective pre‑sales and post‑sales technical support to external customers through written communication, phone, and in‑person interactions.
• Resolve technical issues in production, including fault finding, wiring, programming PLC & HMI systems, and addressing mechanical fitting or assembly non‑conformities.
• Conduct special testing of chambers, including research and development profiles, where extra technical expertise is required.
• Handle warranty‑related matters, liaising with suppliers and ensuring customer accounts reflect accurate chargeable/non‑chargeable warranty work.
• Support quality audits and production inspections, ensuring products meet the highest standards before dispatch.
• Assist the marketing team by communicating technical updates and changes to customers, distributors, and agents.

What You Will Bring:

• A strong understanding of PLC and HMI control systems, particularly Schneider systems and Ladder logic/ST.
• A solid background in electro‑mechanical engineering with excellent problem‑solving skills.
• Professional communication skills, with the ability to liaise effectively with a global customer base.
• A methodical and disciplined approach to technical challenges and quality control.
• Knowledge of assembly and fitting techniques, alongside a proactive attitude to resolving production issues.

As a Technical Support Engineer, you'll contribute to the company's mission of delivering high‑quality products and outstanding customer service. Your expertise will ensure the smooth operation of production and enhance the customer experience, supporting the company's global reputation for excellence. This role is ideal for someone passionate about engineering and eager to grow within a forward‑thinking organisation.

Interested?

Don't miss out on this fantastic opportunity to advance your career as a Technical Support Engineer. Apply today and take the first step towards joining a company where your skills and expertise will truly shine!

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.