Technical Support Engineer

Groomfield Recruitment Ltd; Leyfields; On-site; GBP 47,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Technical Support Engineer to deliver pre- and post-sales technical support. You will manage warranty cases and resolve product faults while ensuring customer satisfaction. Ideal candidates will have a strong background in PLC and HMI systems, along with excellent communication skills. This role offers a salary of £47,000 per annum with a variety of benefits including 25 days of holiday and a pension scheme.

Benefits

25 Days plus Bank Holidays

Pension

Group Profit Share

Health Care post two years' service

Qualifications

• Strong understanding of PLC and HMI systems (Schneider preferred, Ladder Logic / ST).
• Solid electro-mechanical engineering background.
• Able to interpret wiring diagrams and follow control system documentation.
• Excellent communication skills, able to interact with global customers professionally.

Responsibilities

• Provide technical support to customers by email, phone, and in person.
• Diagnose and resolve product faults, liaising with internal teams where required.
• Manage warranty and service cases, ensuring accurate documentation and follow-up.
• Support production in resolving technical issues related to wiring, PLCs, HMIs, and mechanical assembly.
• Assist with testing and special product trials requiring additional technical knowledge.
• Conduct quality audits of finished products when required.
• Follow and maintain company quality and safety standards.

Skills

Understanding of PLC and HMI systems

Solid electro-mechanical engineering background

Excellent communication skills

Job description

Overview

Technical Support Engineer - Customer Support

Location: Tamworth
Salary: £47,000 per annum
Working Hours: Monday to Thursday, 08.00 to 16.45 / Friday, 08.00 to 13.00

Benefits: 25 Days plus Bank Holidays, Pension, Group Profit Share, Group Pension Payment and Health Care post two years' service.

The Role

As a Technical Support Engineer, you'll deliver professional pre- and post-sales technical support to customers, distributors, and agents across global markets. You'll assist in resolving product issues, troubleshooting technical faults, and ensuring customers receive excellent service throughout the support process.

Key Responsibilities

• Provide technical support to customers by email, phone, and in person.
• Diagnose and resolve product faults, liaising with internal teams where required.
• Manage warranty and service cases, ensuring accurate documentation and follow-up.
• Support production in resolving technical issues related to wiring, PLCs, HMIs, and mechanical assembly.
• Assist with testing and special product trials requiring additional technical knowledge.
• Conduct quality audits of finished products when required.
• Follow and maintain company quality and safety standards.

About You

• Strong understanding of PLC and HMI systems (Schneider preferred, Ladder Logic / ST).
• Solid electro-mechanical engineering background.
• Able to interpret wiring diagrams and follow control system documentation.
• Excellent communication skills, able to interact with global customers professionally.

Please apply now for this fantatsic opportunity as a Technical Engineer. This is a great opportunity that you dont want to miss