Technical Support Engineer

Technical Resources Ltd; Kiveton Park; On-site; GBP 29,000 - 35,000; Full time

Job summary

A growing gate automation company in Kiveton Park is seeking a Technical Support Engineer to provide exceptional customer support and technical assistance. The ideal candidate will have experience or a strong interest in electronics and be skilled in communication. This position offers a competitive salary up to £35,000, full product training, and great career development opportunities.

Benefits

Competitive salary up to £35,000

20 days annual leave (rising to 25 with service) + bank holidays

Contributory pension scheme

Onsite parking

Career development opportunities

Qualifications

• Experience or strong interest in gate automation or access control systems.
• Attention to detail is crucial for technical support and problem-solving.

Responsibilities

• Provide technical support to customers via phone, email, and in person.
• Assist the sales team with pre-sales enquiries and product recommendations.
• Support with testing new products and solutions.
• Handle RMA processes with suppliers and maintain communication.

Skills

Experience in electronics or electromechanical systems

Excellent telephone manner

Strong written and verbal English skills

Ability to work independently and as a team

Job description

We are seeking a Technical Support Engineer to join a growing gate automation and access control distributor based in Rotherham. This role is ideal for someone with a background or strong interest in electronics, gate automation, or access control systems, who enjoys problem-solving and providing exceptional customer support.

Key Responsibilities

• Provide technical support to customers via phone, email, and in person.
• Assist the sales team with pre-sales enquiries and product recommendations.
• Support with testing new products and solutions within the gate automation range.
• Handle RMA (Return Merchandise Authorisation) processes with suppliers.
• Maintain excellent communication and customer service standards.
• Receive full training to develop product and industry knowledge

Skills & Experience Required

• Experience or strong interest in electronics or electromechanical systems.
• Excellent telephone manner and communication skills.
• Strong written and verbal English skills with attention to detail.
• Ability to work effectively both independently and as part of a team.

What's on Offer

• Competitive basic salary up to £35,000.
• Full product training and career development opportunities.
• 20 days annual leave (rising to 25 with service) + bank holidays.
• Contributory pension scheme.
• Onsite parking.
• Be part of an ambitious, growing company with excellent progression potential.