Technical Support Engineer

Langham Recruitment; Hethel; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading automotive technology firm is seeking a Technical Support Engineer in Hethel to diagnose and resolve complex technical issues while collaborating with teams to enhance support delivery. This role offers a salary of up to £45,000 along with numerous benefits including holidays, healthcare, and professional development opportunities.

Benefits

25 days holiday plus bank holidays

State-of-the-art facilities

Free on-site parking

Pension & healthcare

Life Assurance

Study support

Collaborative team culture

Qualifications

• Strong troubleshooting skills across IT, networks, and hardware.
• Experience in customer-facing roles.
• Evidence of project ownership or technical leadership.

Responsibilities

• Diagnose and resolve complex technical issues.
• Act as a subject matter expert for customers.
• Collaborate with teams to prioritize support requests.

Skills

Cross-disciplinary troubleshooting

Customer-facing problem solving

Project ownership

Scripting/automation

Interest in automotive technologies

Job description

Technical Support Engineer | Wymondham | Up to £45k | Automotive Technology

Step into a high-impact technical role supporting world-leading automotive and motorsport organisations.

We're looking for a Technical Support Engineer who thrives on solving complex problems in real time and enjoys working directly with customers. This role is ideal for someone from a field service, IT, or systems background who's confident under pressure, loves troubleshooting, and is motivated by making things work better.

You'll take ownership of technical support issues, collaborate with project and commercial teams, and drive improvements in the way we deliver support. This is a hands-on role where you'll have the chance to grow into customer-facing or product development opportunities in the future.

What you'll be doing

• Diagnose and resolve complex technical issues across IT, networks, and hardware
• Act as a subject matter expert for colleagues and customers, providing confidence and clarity under pressure
• Collaborate with project and commercial teams to prioritise support requests effectively
• Share knowledge and mentor colleagues through hands-on troubleshooting and project support
• Introduce process improvements, automation, and documentation that make the support function smarter and more efficient

What you'll bring

• Strong cross-disciplinary troubleshooting skills across IT, networks, and hardware
• Experience working in customer-facing environments where you've solved problems on the spot
• Evidence of project ownership, mentoring, or taking the lead on technical initiatives
• A proactive, root-cause mindset with the drive to improve systems, processes, and workflows
• Experience with scripting/automation or process optimisation would be a big advantage
• An interest in automotive, motorsport, or simulation technologies is highly desirable

Salary & Benefits

• Salary up to £45,000
• 25 days holiday plus bank holidays
• State-of-the-art facilities
• Free on-site parking
• Pension & healthcare
• Life Assurance
• Study support and professional development opportunities
• Friendly and collaborative team culture
• Additional company benefits