Technical Support Engineer

Telent; Hampton Magna; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology solutions provider is seeking a Technical Support Engineer to manage datacentre equipment and provide support throughout the UK. Ideal candidates will have strong communication skills and vendor certifications, with a passion for solving problems in a team environment. This role includes a 12-hour shift rotation with opportunities for growth in IT support. Competitive benefits include up to 34 days holiday and a company pension scheme.

Benefits

34 days holiday including public holidays

Company pension scheme

Family friendly policies

Occupational health support

Discounts with Telent Reward scheme

Qualifications

• Organized and proactive 1st Line Support Engineer is ideal.
• Strong communication skills and adaptability are essential.
• Eager to develop technical experiences in a team.

Responsibilities

• Configure and replace datacentre equipment.
• Provide on-site and on-call support.
• Monitor the performance and security of TPCMS.
• Resolve TPCMS issues or assign to staff or suppliers.
• Engage with System Management Team for improvements.
• Exceed Service Level Agreement targets.
• Aid the transition of TPCMS service to other parties.

Skills

Vendor certification (VMware, MS Windows System Support, Cisco)

MCafee SIEM Security knowledge

IT/ICT further education

Job description

Technical Support Engineer

Technical Support Engineer - Warwick - 4 on 4 off covering 7 days a week - rotational shift - days and nights

Our Technology Teams at Telent are focused and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is involved, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7.

What youll do

• Configuration and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation.
• Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK.
• Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team.
• Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution.
• Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer.
• Ensure all Service Level Agreement targets are exceeded.
• Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates.

Who you are

This role would be ideal for an organized, proactive and diligent 1st Line Support Engineer. This is a great opportunity for someone looking to grow in the field of IT support! The 1st Line Support Engineer role would suit someone who enjoys solution-finding and thrives in a team environment. Given the 12-hour shift rotation and the nature of the team, it's clear that adaptability and strong communication credentials will be key in this position. It would be a perfect fit for someone eager to develop their technical experiences while contributing to the team's success.

Key Requirements

• Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge LAN / WAN, Juniper, IP Trade.
• McAfee SIEM Security - Security Information Events Management knowledge
• IT / ICT further education

What we offer

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role

• 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
• Company pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

Learn more about Telent

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