Technical Support Engineer

Telefonica Tech; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology company is seeking a Technical Support Engineer for full-time onsite support in Central London. The role involves providing technical assistance, conducting equipment checks, and ensuring service delivery meets company standards. Candidates must have prior experience in IT, the right to work in the UK, and security clearance. Successful applicants will handle various technologies including audiovisual equipment and network setups. This is a key role for maintaining optimal customer service and technical operations.

Qualifications

• Previous experience working as an on-site IT engineer or on a busy Service Desk.
• Must have the right to live and work in the UK.
• Must meet Security Clearance vetting requirements.

Responsibilities

• Provide technical support to a client based in Central London.
• Perform on-site support and triage activities for various types of equipment.
• Assist with network equipment installation and support.

Skills

Database

Jira

Linux

Java

Job description

Technical Support Engineer - Onsite - Central London

This is a full‑time onsite Support Engineer to provide technical support to a prestigious client based in Central London.

Job Duties

• Help determine customer needs as the first point of contact with Telefónica Tech – a vital role within the organisation.
• Be technically proficient at performing on‑site support and triage activities for Desk Wall and Floor ports, WAP ceiling ports, Equipment Room patching of access switches, Shared Printers, Audio Visual Equipment, Room Booking Tablets, and Digital Signage.
• Escalate incidents to the off‑site team where required and assist with on‑site diagnostic and resolution activity under their guidance.
• Perform daily checks and management monitoring of on‑site equipment.
• Triage and log tickets with 3rd‑party vendors.
• Assist with the installation and support of network equipment at customer premises to ensure effective service within agreed time scales and to the standards required by the company, including documentation.
• Be prepared to undertake additional duties that may arise from changing circumstances without altering the general character or level of responsibility of the post.

Person Requirements

• Previous experience working as an on‑site IT engineer or on a busy Service Desk.
• Must have the right to live and work in the UK.
• Must meet Security Clearance vetting requirements.
• Any offer is conditional upon the successful candidate passing BPSS & SC Clearance.

Key Words

SC Cleared – SC Clearance – AV – Audio Visual – Support Engineer – Audio Visual Equipment – AV Support – Service Desk – Technical Support – Digital Workplace

Additional Information

We don’t believe hiring is a tick‑box exercise, so if you feel you don’t match the job description 100% but would still be a great fit for the role, please get in touch.

Remote Work

No

Employment Type

Full‑time

Key Skills

Database, Jira, Linux, Bank, Java

Experience

Years

Vacancy

1