Technical Support Engineer

Taylor Made Recruitment; Gloucester; On-site; GBP 32,000 - 46,000; Full time

Job summary

Taylor Made Recruitment is seeking a Technical Support Engineer for a cutting-edge global client, onsite along the M4 corridor. You will diagnose and resolve issues in Trend & Tridium BMS systems, assist with commissioning, and support internal teams.

The role offers exposure to energy-efficient infrastructure, international projects, and opportunities to grow within a pioneering tech environment. This is a permanent role with a focus on delivering exceptional customer service and technical

Qualifications

• Proven experience in service engineering or technical roles.
• Hands-on problem solving and strong communication skills.
• Familiarity with Trend and Tridium BMS systems, commissioning experience.

Responsibilities

• Provide technical support and commissioning assistance to internal teams.
• Diagnose and troubleshoot software and hardware issues in Trend and Tridium BMS systems.
• Address network concerns, configure operating systems, and deliver remote assistance.
• Rapidly resolve client queries via email, phone, or in-person interactions.
• Collaborate with onsite subcontractors to meet project milestones.

Skills

Technical support

Troubleshooting

Remote desktop

BMS systems

Education

Bachelor's degree

Tools

Tridium AX

Trend systems

Job description

Exciting Opportunity: Join a Cutting-edge Global Company as a Technical Support Engineer

Are you a skilled Technical Support Engineer with hands-on experience in Trend & Tridium BMS Systems? Are you ready to propel your career with a pioneering industry leader, driving innovation in energy-efficient technology on a global scale? If so, we want to hear from you!

About Us:

Our client, a forward-thinking organization, is at the forefront of designing and delivering state-of-the-art, energy-efficient infrastructure, ensuring the utmost confidentiality for our clients. Join them as a dedicated Technical Support Engineer and play a pivotal role in supporting our client's business needs.

Position:

• Type: Permanent
• Location: Onsite (M4 Corridor, UK)
• Salary: £competitive

Why Join Us?

• Innovative Global Impact: Be part of a visionary team dedicated to revolutionizing energy-efficient technology on a UK and international stage.
• Career Advancement: Unlock a world of opportunities for professional growth and development.
• Cutting-edge Environment: Immerse yourself in the dynamic world of groundbreaking technological solutions, collaborating with some of the best leaders in the field.

Key Responsibilities:

• Provide technical support and commissioning assistance to internal teams.
• Diagnose and troubleshoot complex software and hardware issues, specializing in Trend and Tridium BMS Systems.
• Address network concerns, configure operating systems, and deliver remote assistance.
• Rapidly resolve client queries via email, phone, or in-person interactions.
• Craft clear instructions and technical manuals for intricate problems.
• Collaborate with onsite subcontractors, ensuring project milestones and quality benchmarks.
• Research, identify, and implement software and hardware solutions.
• Conduct BMS PPM tasks and manage control system issues through resolution.
• Deliver exceptional customer service by effectively guiding clients through issue resolution.
• Escalate unresolved matters to appropriate internal teams.
• Document and catalogue all issues and their resolutions.
• Prepare comprehensive and timely reports.
• Share technical insights through meticulous note-taking and manual creation.

Required Qualifications:

• Proven experience in service engineering, technical roles, or related fields.
• Hands‑on proficiency in technical problem‑solving.
• Thorough understanding of computer systems, mobile devices, and tech products.
• Proficiency in diagnosing and resolving basic technical issues.
• Familiarity with remote desktop applications.
• Outstanding problem‑solving and communication abilities.
• Skill in delivering clear step‑by‑step technical assistance.
• Experience with Tridium AX & N4 systems and Trend systems.
• Previous involvement in system commissioning.
• Preferred: Bachelor's Degree.

Join our Client in driving innovation and making a significant impact in the world of energy‑efficient technology.

Taylor Made Recruitment Services are an equal opportunities employer and encourage applications from all areas of society