Technical Support Engineer

Isero Ltd; England; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading technology provider in the UK is seeking a Technical Support Engineer to assist in 5G Core network solutions. The ideal candidate will have experience in resolving tier-3 support issues, knowledge of mobile core technologies, and a proactive attitude. This role offers a unique opportunity to work with cutting-edge technologies in a dynamic environment. Apply now for an informal conversation about the role.

Qualifications

• 2+ years of experience in customer support resolving tier-3 level requests.
• Experience with 4G or 5G Mobile Core technologies and 3GPP protocols.
• Proficient in analyzing call traces and network troubleshooting.

Responsibilities

• Resolve tier-3 level requests for front line support activities.
• Support customers in installation and upgrade of core software solutions.
• Plan and manage customer-facing procedures.

Skills

Commercial customer support experience

4G/5G Mobile Core network technologies

Network analysis tools (e.g., Wireshark)

Ability to analyze call traces

Linux systems management

TCP / IP protocols knowledge

Job description

Technical Support Engineer– Leading Edge 5G SA Networks - Core Mobile Network Technologies

Flexible UK Remote

A start-up technology provider of 5G Mobile Core network solutions. Utilising leading edge technologies, their solutions have been deployed across North America and Europe, including highly sensitive and critical communication environments. With recent funding and success, we are hiring for several roles, including this brand-new position supporting their most important System Integrator partnerships.

The Role of the 5G Core Technical Support Engineer

• Responsible for front line support activities, predominantly resolving tier-3 level requests through deployment and commercial operations
• Lead and instruct customers in basic procedures and basic support resolution
• Support customers in the removal, installation and upgrade of core software solutions
• Implement and suggest procedural improvements.
• Plan, design, develop, manage, document, test, deploy, and support new and existing customer facing procedures
• Plan, build and execute test scenarios to replicate customer network environments and problems

The ideal candidate will have experience / exposure to a majority of the following

• 2+ years of experience in a commercial customer support environment, successfully resolving trouble ticket enquiries to tier-3 level
• 2+ years of experience of working with 4G or 5G Mobile Core network technologies; knowledge of 3GPP network layer protocols, analysing call flows, use of network analysis tools like Wireshark etc.
• Ability to analyse call traces of some or all of : ngap, s1ap, SIP, GTP, SCTP, Diameter, TCP, UDP, ICMP, IPv4, IPv6 and ARP.
• Linux systems – experience of managing and troubleshooting
• Knowledge of TCP / IP protocols, network troubleshooting etc.
• Experience of testing software desirable.
• Experience and knowledge of software development lifecycles beneficial.

You will need to be a proactive individual who will relish the opportunity to work in a growing and evolving environment – a real opportunity to make an impact and grow your career. This is an excellent and rare opportunity to be exposed to the latest technologies and diverse industry and environment applications, please apply as soon as possible to arrange an initial and informal conversation