Technical Support Engineer

Office Angels; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Technical Support Engineer in the East Midlands. The successful candidate will manage customer relationships, provide technical support, and contribute to product innovation. Requires a degree in a technical field and at least 3 years of experience in a technical sales role. Competitive salary and benefits included.

Qualifications

• Minimum of 3 years' experience in a technical sales/account management role.
• Ability to communicate complex information effectively.
• Willingness to travel when required.

Responsibilities

• Build and manage relationships with stakeholders.
• Provide technical guidance and solutions.
• Monitor sales performance and assist with planning.

Skills

Interpersonal skills

ERP knowledge

Technical documentation interpretation

MS Office proficiency (Excel, PowerPoint, Word)

Customer-first mindset

Conflict resolution

Continuous improvement

Education

Degree in a technical discipline (Mechanical Engineering preferred)

Job description

⭐ Technical Support Engineer / Customer Support Engineer 💼 Full-Time | Permanent 💰 Competitive Salary + Benefits 📅 Start Date: ASAP

Are you an experienced Technical Support Engineer with a passion for engineering

Do you thrive in fast-paced, high-performance environments where innovation and quality are key? If so, this could be your next big opportunity.

🔧 What You'll Be Doing

• Build and manage strong, long-term relationships with both procurement and technical stakeholders.
• Act as the key link between customers and internal teams, representing customer needs throughout the business.
• Provide technical guidance, support, and solutions to internal and external stakeholders.
• Prepare customer quotations, present manufacturing feasibilities, and support technical sales presentations.
• Monitor sales performance and KPIs, assisting with strategic planning and budget alignment.
• Attend trade shows, conferences, and client meetings to promote products and strengthen partnerships.
• Conduct market analysis and customer satisfaction reviews, initiating improvements where needed.
• Contribute to product innovation and continuous optimisation.

🧠 What You'll Need to Succeed

• A degree in a technical discipline – Mechanical Engineering preferred.
• Minimum of 3 years' experience in a technical sales/account management role within an engineering or manufacturing setting.
• Excellent interpersonal skills, with the ability to communicate complex information effectively.
• Strong ERP knowledge and proficiency in MS Office (Excel, PowerPoint, Word).
• Ability to read and interpret technical documentation.
• A proactive, team-oriented approach with a "can-do" attitude.
• Knowledge of ISO 9001 standards and product liability is beneficial.
• Willingness to travel when required.

🎯 Personal Attributes

• Communicative and confident with a customer-first mindset.
• Organised and methodical with the ability to multi-task.
• Resilient and results-driven, with excellent conflict resolution skills.
• Passionate about continuous improvement and innovation.
• A strong team player with a self-motivated approach.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.