Technical Support Engineer

ATA Recruitment; Driffield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A UK-based machinery manufacturer is hiring a Technical Support Engineer in Driffield. This role involves providing remote and on-site support, diagnosing faults, and assisting customers with technical queries. The position offers a competitive salary, annual bonus, excellent benefits including 33 days holiday, and potential career development opportunities. A background in electrical or mechanical engineering is essential.

Benefits

33 days holiday

Matched Pension 5%

Annual Bonus

In-house training

Career development opportunities

Qualifications

• Hands-on, multi-skilled background with both electrical and mechanical fault-finding ability.
• Experience reading and interpreting technical drawings and schematics.
• Comfortable using a laptop for PLC signal testing and diagnostics.
• Previous experience as a Technical Support Engineer or similar role preferred.

Responsibilities

• Deliver high-quality remote support as a Technical Support Engineer, ensuring quick and accurate fault resolution.
• Diagnose electrical and mechanical faults using diagrams and schematics.
• Assist customers with parts sourcing, repairs, and ongoing technical queries.

Skills

Electrical fault-finding

Mechanical fault-finding

Communication

Customer focus

Education

NVQ Level 3 or equivalent in Electrical or Mechanical Engineering

Tools

PLC systems (Beckhoff, Mitsubishi, Lenze)

Job description

Technical Support Engineer

Competitive Salary + Annual Bonus (£1,500 avg) + 33 Days Holiday + Matched Pension (5%) + Excellent Benefits
Location: Driffield
Hours: Monday – Friday, 8am–5pm (Flexi-time available)
Occasional international travel (mainly Europe)

The Company

A well-established UK-based manufacturer of specialist machinery, supplying precision-engineered and automated equipment to leading clients across multiple industries.

With several UK sites, the company designs and builds every part of its machinery in-house — from mechanical fabrication to control systems and software commissioning. As a result, their Technical Support Engineers play a crucial role in ensuring customers receive the highest level of service and technical expertise.

The business is growing quickly, expanding into new markets, and leading the way in automation and advanced machinery design.

The Role

As a Technical Support Engineer, you’ll join a skilled technical team based at the Driffield site, providing expert assistance to customers both remotely and on-site. You’ll be responsible for fault-finding, diagnostics, and control software support, helping clients resolve issues efficiently while maintaining high technical standards.

This position offers a strong balance of office-based technical support and occasional hands‑on fieldwork, ideal for an engineer who enjoys problem‑solving and variety.

Role Split

• 90% Office-based: Providing remote support via phone and email, diagnosing faults, and identifying parts.
• 10% Field-based: Attending customer sites across the UK and Europe for specialist support and commissioning.

Key Responsibilities

• Deliver high‑quality remote support as a Technical Support Engineer, ensuring quick and accurate fault resolution.
• Diagnose electrical and mechanical faults using diagrams and schematics.
• Work with PLC systems (Beckhoff, Mitsubishi, Lenze) to identify and correct control issues.
• Assist customers with parts sourcing, repairs, and ongoing technical queries.
• Support product updates and contribute to continuous improvement.

What You’ll Need

• NVQ Level 3 or equivalent in Electrical or Mechanical Engineering.
• Hands‑on, multi‑skilled background with both electrical and mechanical fault‑finding ability.
• Experience reading and interpreting technical drawings and schematics.
• Comfortable using a laptop for PLC signal testing and diagnostics.
• Excellent communicator and customer‑focused mindset.
• Previous experience as a Technical Support Engineer, Service Engineer, or similar role preferred.
• Candidates from the Armed Forces or machinery‑based industries are encouraged to apply.

What’s On Offer

• Competitive Salary
• Annual Bonus
• 33 days holiday (including bank holidays)
• Matched Pension up to 5%
• Allowances
• Full in‑house training on bespoke machinery and software systems
• Long‑term career development with potential to progress into Senior Technical Support Engineer or Team Leader positions
• Future investment in a new training and development centre

If you’re interested in becoming a technical support engineer please apply directly or send your CV to [e-mail]

ATA is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation