Technical Support Engineer

Career Poster; Coventry; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A reputable IT support company in Coventry is looking for a Technical Support Engineer to join their team. Candidates should be effective communicators and open to various experience levels. The role involves liaising with customers and providing technical support. The company offers training, 25 days annual leave, and other benefits. This position allows for remote work but requires some visits to Coventry and the surrounding West Midlands.

Benefits

25 days annual leave

Pension contributions

Equipment provided

Qualifications

• Experience in outsourced IT roles preferred.
• Ability to communicate with diverse customers effectively.
• Self-sufficient and able to manage workload independently.

Responsibilities

• Liaise with customers over the phone and email.
• Provide technical support remotely and in person.
• Manage and prioritize enquiries effectively.

Skills

Effective communication

Technical experience

Problem-solving

Self-sufficiency

Willingness to learn

Tools

Microsoft Office 365

Windows Server

Active Directory

Job description

We are pleased to be recruiting for a new Technical Support Engineer to join our team as we continue to grow at an exciting time for us. We are a small but well established and highly reputable IT support company based in Coventry, working with organisations and charities of all sizes and industries throughout the Midlands since 2005. We have built our company to be one we are proud to represent with a good reputation. We would like to invite you to consider joining us.

We work with a wide range of technologies and systems, including :

• Cloud technologies, in particular Microsoft Office 365; Teams, Exchange and SharePoint Online etc
• Windows Server network environments; Active Directory, DHCP, DNS and Group Policy
• Windows Desktops; Windows 10 / 11
• Business networks; switches, routers, firewalls, wireless and more.

We are looking for applicants who are :

• Effective and clear communicators for liaising with customers from a variety of sectors over the telephone and email. This will need to be accompanied with good written skills, an ability to think outside the box and talk calmly through problems and issues our customers may have. Working remotely will also mean keeping good communication channels open with the team.
• Experienced in this kind of work, ideally in an outsourced IT role. We are open to all levels of experience and may recruit more than one person.
• Self sufficient with initiative and ability to work independently : you will have a high level of autonomy so being able to manage your own workload and prioritise enquiries is important

We are especially keen to meet you if you have a willingness to learn with a positive ‘can do’ attitude. Training will be on offer where needed.

We work both remotely and in our small Coventry office. We are open to you being based anywhere, but you will need to be able to get to Coventry on semi-regular basis when needed. Ideally, we would appreciate you being able to travel across the West Midlands to visit customers when required too.

Salary will depend on your experience and entry level in the role. We are looking for the right person for the company rather than a specific set of skills or number of years doing the job. If you are not sure about anything, we welcome you to get in touch to discuss the role and business ahead of deciding if this is the job for you.

You will also get 25 days annual leave plus bank holidays, pension. All equipment will be provided.

Interested? Apply today!

Please send us your CV alongside a covering letter telling us a bit about yourself