Technical Support Engineer

Zilch; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading payment tech company in London seeks a dedicated IT Support Engineer. This role involves onboarding new staff, managing user access, and creating helpful knowledge base articles. Ideal candidates have extensive experience with macOS and Windows systems support, along with a solid understanding of ticketing and system management. Join us to contribute to innovative technology solutions without late fees or interest.

Benefits

Income Protection

5% back on in-app purchases

£200 for WFH Setup

Private Medical Insurance

Unlimited mental health sessions

Hybrid Working

Professional Qualifications

Qualifications

• 4+ years supporting macOS systems.
• 3+ years supporting Windows systems.
• Good hardware and troubleshooting knowledge with Mac & Windows devices.

Responsibilities

• Organising equipment for onboarding new starters.
• Administering user access to various systems.
• Creating knowledge base articles to help users.

Skills

macOS systems support

Windows systems support

Ticketing and KB article creation

Terminal / CLI knowledge

Device and patch management

MS Office 365 administration

Bash Script

PowerShell

Device Enrolment program understanding

Jira administration

Onboarding/Off-boarding

Hardware troubleshooting

Okta IDP Access Management

Coaching junior engineers

Jamf 300 certification

SwiftDialog familiarity

Job description

Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees. Pretty great, right?

We started in 2018 with a small team and a big dream - to make credit accessible to all. Since then, we've achieved double unicorn status and taken on more than 5 million customers. There are some exciting projects coming up and we’ve got big growth plans.

Want to join us?

What we are looking for.

• Someone who has bags of energy, is happy, passionate and loves helping people with technology.
• An enthusiast who lives and breathes hardware and software.
• An engineer who is wholehearted about keeping our systems and hardware humming and our staff productive.

Day-to-day responsibilities.

• Organising equipment for, and onboarding our new starters.
• Administering user access to various systems.
• Creating knowledge base articles to help our users become self-sufficient.
• Supporting our team in tracking down and resolving deeper technology issues.
• Continually improving our systems, practices, and knowledge.
• Using our remote management tools to deploy and repair systems for our staff.
• Assist in ad-hoc technology support and technology related duties.

Key requirements.

• 4+ years supporting macOS systems.
• 3+ years supporting Windows systems.
• Ticketing and KB article creation.
• Terminal / CLI knowledge.
• Depth of device and patch management exposure.
• MS Office 365 administration.
• Bash Script & PowerShell.
• Good understanding of Device Enrolment program.
• Administering Jira.
• Onboarding/Off-boarding practices.
• Good hardware and troubleshooting knowledge with Mac & Windows devices.
• Okta IDP Access Management Systems
• Coaching junior engineers
• Jamf 300 certification or higher
• Familiarity with SwiftDialog

Benefits.
Compensation & Savings:

• Income Protection.
• Permanent employees enjoy access to our Share Options Scheme.
• 5% back on in-app purchases.
• £200 for WFH Setup.
• Private Medical Insurance including;
• GP consultations (video, telephone or face-to-face).
• Prescribed medication.
• In-patient, day-patient and out-patient care.
• Mental health support.
• Physiotherapy.
• Advanced cancer cover.
• Employee Assistance Programme including:
  • Unlimited mental health sessions.
  • 24/7 remote GP & physiotherapy.
  • 24/7 helpline for emotional & practical support.
• Savings & discounts on everyday shopping.
• 1:1 personalised well-being consultations.

Family Friendly Policies:

• Enhanced maternity pay.
• Enhanced paternity pay.
• Enhanced adoption pay.
• Enhanced shared parental leave.

Learning & Development:

• Professional Qualifications.
• Professional Memberships.
• Learning Suite for e-courses.
• Internal Training Programmes.
• FCA & Regulatory training.
• Hybrid Working.
• Casual dress code.
• Workplace socials.

To apply for this role, please submit your CV along with a cover letter.

We acknowledge receipt of your resume for a position at Zilch and we appreciate your interest in joining our business.

We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue to the next stage of the recruitment process. We wish you every success.

Zilch Technology is an equal opportunities employer and we encourage all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief.

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