Technical Support Engineer

JR United Kingdom; City of Edinburgh; On-site; GBP 30,000 - 45,000; Full time

Job summary

A reputable technical services provider in Scotland is seeking a Technical Support Specialist to provide expert assistance to customers and support product development. This full-time, permanent position offers a mix of remote work and on-site support, along with a company car and IT equipment. The ideal candidate will have strong technical knowledge of uPVC products and experience in a technical support role, with the ability to calculate energy ratings. Benefits include a collaborative work environment and a focus on continuous improvement.

Benefits

Company car

IT equipment provided

Collaborative work environment

Qualifications

• Experience in a technical support role, ideally in the uPVC industry.
• Ability to communicate effectively with internal and external customers.
• Experience calculating U-values and energy ratings.

Responsibilities

• Provide expert technical assistance to customers and sales teams.
• Organize product testing and liaise with external facilities.
• Create and print technical manuals and profile charts.

Skills

Technical knowledge of uPVC products

Strong interpersonal skills

Analytical thinking

Proficiency in Microsoft applications

Education

GCSE Maths and English level C or above

CAD related certification

Job description

Overview

The Technical Support Specialist provides expert technical assistance to customers, internal departments, and sales teams. You’ll ensure accurate and timely communication of product information, assist with customer queries, and support both existing and new product development.

Technical Support Engineer remote / working from home. Job ref: AZ/64418. Salary: dependant on experience. Benefits: This is a full time, permanent role. 3 days at home, 2 days out supporting technical/sales teams. Company car provided. IT equipment provided includes: laptop, iPad, iPhone (or equivalent).

Team Description

The Technical Services Team is a central support function, providing technical expertise across the business. Working closely with Sales, Customer Services, Quality, and Product Development, the team ensures the accuracy of product data and supports both internal staff and external customers with technical requirements. The team promotes collaboration, continuous improvement, and a customer-focused approach.

Key duties

• Provide building scheme design service to specification team and customer base (CAD format elevation/section drawings, site wind pressure assessment and associated profile suitability calculations).
• Calculation of product U-value and energy rating.
• Organise product testing, liaise with test facility and company training school and provide sample specification.
• Create and print product technical manuals and profile charts, control distribution internally and externally.
• Control, approval and storage of technical documentation.
• New product development, provision of technical data, support and advice for staff and customers.
• Provide face to face and/or online presentations on updates and changes.
• Liaise with Quality department over issues on products received by customers to assess reason for issue and solution.
• General administration – email, letters general correspondence to customers and internal.
• Keep abreast of changes relating to industry product standards and Building Regulations.
• Integral involvement in customer tour/presentations to promote company and technical services available.
• Provide support, training and guidance to Technical Support Assistant.

THE CANDIDATE

It is anticipated that the successful candidate will be able to demonstrate the majority of the following:

Qualifications

• Minimum of GCSE Maths and English level C or above, or equivalent.
• Desirable to have CAD related certification and be BFRC Accredited.
• Experience in a technical support role and uPVC related industry experience.
• Experience calculating U-values and energy ratings.
• Strong technical knowledge of uPVC products.
• Previous experience of training & mentoring of personnel.

Skills and Abilities

• Ability to communicate and work with colleagues at all levels and to develop effective working relationships at all levels.
• Decision making within set parameters and ability to solve queries.
• Proficiency with systems and PC based programs, including Microsoft applications.
• Strong interpersonal, verbal and written communication skills in English.
• Numerical reasoning, analytical thinking.
• Excellent attention to detail and ability to work under pressure and tight deadlines.
• Flexible, pro-active approach to work including prioritising and re-prioritising to achieve outcomes.
• Planning and organising to meet priorities and deadlines.
• Time and resource management.
• Demonstrated ability to communicate effectively with internal and external customers and build relationships.
• Note on inclusive language: gender-neutral phrasing is used where possible.
• For UK roles, candidates must be eligible to work and live in the United Kingdom. Proof of eligibility will be required with your application.

If you wish to apply for this position and have further details, please email your full CV and salary information to: Andy Zanin - Business Director. T: [phone]. E: [e-mail]. CONNECT WITH ME ON LINKEDIN.

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