Technical Support Engineer

FIS, Inc.; Camden Town; On-site; GBP 60,000 - 80,000; Full time

Job summary

A financial services company in Camden Town is seeking a support specialist to provide 1st and 2nd line support and analyze customer data. The ideal candidate will have strong troubleshooting skills, experience with SQL, and a degree in a related field. This position offers a dynamic work environment with opportunities for professional development and a competitive salary.

Benefits

Flexible work environment

Collaborative atmosphere

Professional development resources

Opportunities to volunteer

Qualifications

• Ability to analyze and manipulate large datasets.
• Ability to work independently and in high-pressure environments.
• Understanding of computer logic and programming concepts is a bonus.

Responsibilities

• Provide 1st and 2nd line support to customers.
• Triage incoming tickets and resolve issues.
• Monitor system health and implement changes.

Skills

Attention to detail

Problem-solving

Data analysis

Communication skills

Prioritization

Troubleshooting skills

Strong work ethic

Education

Degree in Computing or STEM

ITIL Foundation v3/2011 or higher

Tools

SQL

MS Excel

XML

Atlassian JIRA

Job description

Overview

Supports products covering receivables, payables, and inventory finance solutions to provide working capital solutions to large corporates and banks.

Responsibilities

• Provide 1st and 2nd line support to the FIS SCF global network of customers.
• Triage incoming tickets, perform analysis and resolve customer issues.
• Analyze customer data and provide audit information or breakdowns of headline figures.
• Actively monitor system health using tools such as DataDog, SQL, ActiveBatch and dedicated infrastructure and application monitoring suites.
• Implement ad‑hoc configuration changes using FIS SCF proprietary tools.
• Collaborate with Development, Infrastructure and Implementation teams to onboard new customers onto the platform.
• Provide shift coverage between 6 am and 11 pm.

Qualifications

• Exceptional attention to detail and thrives on solving problems.
• Comfortable analysing, transforming and working with large datasets.
• Passion for helping others and strong communication skills (verbal and written).
• Ability to prioritize tasks in a dynamic high‑pressure environment.
• Logical and insightful troubleshooting skills.
• Strong work ethic and capability to complete tasks independently.
• Experience using SQL (highly desirable).
• Experience with MS Excel (highly desirable).
• Experience with XML and monitoring tools.
• A degree in Computing or a STEM stream.
• Bonus: Understanding of computer logic and/or programming concepts.
• ITIL Foundation v3/2011 or higher certified.
• Previous experience with Atlassian JIRA/JIRA Service Desk or similar.
• Experience working in a controlled environment such as Financial Services.

Benefits

• Flexible and creative work environment.
• Diverse and collaborative atmosphere.
• Professional and personal development resources.
• Opportunities to volunteer and support charities.
• Competitive salary and benefits.

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