Technical Support Engineer

Media Entertainment; Bristol; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading engineering company in Bristol seeks a 1st Line Technical Support Engineer to provide technical support and troubleshoot IT systems. The ideal candidate will have experience in IT support and customer service, along with knowledge of the M365 stack and Windows. The role offers competitive salary and benefits including a pension and private medical insurance, along with opportunities for personal development.

Benefits

Annual salary reviews

12.5% employer pension contribution

Private medical insurance

Focus on wellbeing

Learning and development opportunities

Qualifications

• Previous experience of working in an IT support role is necessary.
• Good communication skills across various channels.
• Ability to work well in a team environment.

Responsibilities

• Provide 1st line support to staff and customers.
• Record and document all incidents and requests.
• Support in‑house AV systems and setup.

Skills

IT support experience

Customer service experience

Knowledge of M365 stack

Windows 10/11 knowledge

Ability to support iPhones and iPads

Tools

M365 Stack

Windows 10/11

Intune

Azure

Job description

1st Line Technical Support Engineer – Bristol, On Site

Salary: £28,321 per annum plus 12.5% employer pension, private medical insurance and wider benefits package.

Closing date: 20th November. We reserve the right to withdraw the advert earlier if required.

Introduction

A world‑leading engineering company like NCC needs a world‑leading IT team to keep the cogs turning. This is where you come in as part of our 1st line technical support function!

As a 1st Line Support Engineer, you'll join a bustling IT function in a world‑class facility providing technical support for our IT system. You’ll be on your toes managing a variety of challenges to support the business, so you'll need a keen expertise in a range of areas to resolve software and hardware faults, helping users make the most of their devices.

Our 1st line engineers are encouraged to take on 2nd line technical support tasks as much as possible and develop their knowledge; we are big believers in supporting personal development.

Responsibilities

• Provide 1st line support to staff, 3rd parties, customers and colleagues including troubleshooting different types of software and hardware and resolving incidents.
• Recording, updating and documenting all incidents, requests and changes using the NCC’s IT service desk system.
• Supporting the in‑house AV systems and set up, including providing hands‑on support for events and training sessions.
• Escalating incidents to the Second Line IT Support Engineer where appropriate and liaising with third‑party service providers.
• Providing great communication to staff and colleagues while maintaining a high level of customer service.
• Installing, configuring and deploying new IT equipment (laptops, desktops, iPhones and iPads), administering systems such as Teams telephony.
• Working as part of the IT Support team, supporting other IT departments when appropriate as well as supporting new products, services, strategies and ways of working.
• Having a flexible approach to working, providing necessary cover where needed.

Qualifications

• Previous experience of working in an IT support role.
• Previous experience of working in a customer service role.
• Working knowledge of M365 Stack, Windows 10/11 (Enterprise desirable), desirable experience of Intune and Azure.
• Experience of supporting iPhones and iPads.
• A good team player who is able to fit in well with the current team.

In terms of personal qualities we look for the ability to communicate effectively with a wide variety of people via telephone, in writing and face‑to‑face; good organisational skills, problem solving skills and attention to detail.

Desirable

• Microsoft Certified (Desktop Support)
• ITIL Foundation Certificate

What do we offer in return?

Annual salary reviews, company‑paid private medical insurance, up to 12.5% employer pension contribution, great people, honorary staff status at the University of Bristol, a genuine focus on wellbeing, EDI and learning and development – this is a chance to build your career in a thriving R&D facility with a bright future.

If you have any of the following it would be desirable but not essential.

Anything stopping you from applying or unsure of how good a match you are? Let us help; please reach out to Jon Barratt via LinkedIn or the NCC careers website.