Technical Support & Documentation Coordinator - Remote

ROSE & YOUNG RECRUITMENT LTD; Daventry; Hybrid; GBP 27,000; Full time

Job summary

A specialized recruitment firm in Daventry is seeking a Customer Support Advisor to provide exceptional service and support within their technical department. You will manage communications, liaise with various teams, and ensure documentation standards are met. Successful candidates will have a GCSE education, experience in administration or customer service, and strong communication skills. This role offers a salary of £27,000 per annum, with hybrid working options available.

Benefits

Life Assurance

Pension

Cycle to Work scheme

Private Medical

Incapacity Benefits

Employee Assistance

Qualifications

• Education to GCSE level grade A‑C or equivalent is essential.
• Experience in an admin environment or similar is essential.
• Experience in a customer service focused department is required.

Responsibilities

• Provide excellent customer‑focused service.
• Liaise with External Sales, Contractors and Technical Departments.
• Monitor the technical e‑mail inbox regularly.

Skills

Customer-focused communication

MS Office

Time management

Technical information interpretation

Creative thinking

Education

GCSE level grade A-C or equivalent

Job description

A specialized recruitment firm in Daventry is seeking a Customer Support Advisor to provide exceptional service and support within their technical department. You will manage communications, liaise with various teams, and ensure documentation standards are met. Successful candidates will have a GCSE education, experience in administration or customer service, and strong communication skills. This role offers a salary of £27,000 per annum, with hybrid working options available.