Technical Support Assistant

Barker Ross; Sunderland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public sector client in Sunderland is seeking a Technical Support Assistant to provide contract administration and maintain effective relationships with internal and external partners. The role also involves customer care and compliance with health and safety regulations. Ideal candidates will have experience managing IT systems and working with maintenance contracts. This position offers an hourly rate of £13.69, set to run until March 2026.

Qualifications

• Experience in contract administration and maintenance services is desirable.
• Ability to create works and purchase orders in SAP.
• Experience in customer service and handling complaints.

Responsibilities

• Provide support in contract administration and maintenance.
• Liaise with technical staff, suppliers, and customers.
• Process requests for payment and manage invoice accuracy.

Skills

Customer care

Contract administration

IT systems management

GIS mapping systems

SAP works/purchase orders

Job description

My Public Sector client based in Sunderland requires a Technical Support Assistant to work within their Environmental Services Team. The role is due to run through to the end of March 2026, and the hourly rate is £13.69 per hour.

The main purpose of the role is to provide support in contract administration, co‑ordinating and actioning of servicing and maintenance contracts, and updating appropriate IT systems. In addition, the role will require the candidate to provide excellent customer care, liaising directly with technical staff, suppliers, sub‑contractors and customers, ensuring compliance with health and safety rules, regulations and legislation both on an individual and collective basis.

Key responsibilities:

• 1. Work in partnership with other Departments and Directorates of the Council and where required external organisations. Assisting in dealing with queries and representations from internal / external clients, Council members and others.
• 2. Assist with developing and maintaining effective working relationships with internal colleagues and external partners at all levels to facilitate information sharing and service improvements.
• 3. Assist with, administer and action all requests for services. These can be generated via automated CRM systems, email, telephone or verbally. Assist in the design processes that maximise the use of IT systems and integrate work across Environmental Services.
• 4. Deal with and support the use of maintenance, scheduling and asset systems, which includes GIS mapping systems.
• 5. Give excellent customer service when dealing with customers. Provide an effective, timely response when dealing with and processing complaints.
• 6. Have the ability to create SAP works / purchase orders, undertake procurement of materials and contractors including obtaining prices via the use of framework documentation or requesting quotations and creation of purchase orders.
• 7. Take receipt of deliveries ensuring the requisitioner is informed of the delivery.
• 8. Process requests for payment; checking invoices for accuracy, goods receipting and working with Accounts and suppliers or contractors to resolve queries and blocked invoices promptly.
• 9. Monitor and update all electronic systems including but not limited to servicing and contracts records, training and health surveillance records, accreditation records, and equipment registers.
• 10. Maintain electronic systems on a regular basis to ensure all documents are accounted for and easily accessible. Assisting with service compliance with all statutory requirements, for example the Operator's License.
• 11. Take action to ensure senior managers are informed immediately of any issues that may disrupt service delivery.
• 12. Actively promote continuous improvement to raise standards and inform good practice.

Previous experience of working in an environment where you are servicing Maintenance Contracts would be desirable.

Please apply in the first instance to (url removed)

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and / or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary / contract vacancies we are acting as an Employment Business.