Technical Support Analyst - Windows & ITIL Pro

Manpower; Kidlington; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading manufacturing company in Kidlington is seeking a Technical Support Analyst to provide essential support for computer systems and related equipment. Responsibilities include first-line support, installation of PCs, and maintaining IT hardware/software. Ideal candidates will have qualifications in IT and excellent troubleshooting skills. The position offers a competitive salary and various employee benefits including private medical insurance and a pension plan.

Benefits

Private Medical Insurance

Pension contributions

Share Incentive Plan

Discretionary Group bonus scheme

Bikes to Work scheme

Health Assessments

Qualifications

• Experience in a technical support environment.
• Able to obtain SC Clearance.
• Experience working in a secure environment.

Responsibilities

• Install and support computer-related equipment.
• Act as first line support for helpdesk requests.
• Manage IT issues and service requests.

Skills

Support Windows based PC's and servers

Excellent troubleshooting skills

Basic understanding of network infrastructure

Ability to provide clear technical support

Strong communication skills

Ability to work independently

Education

Qualification in IT (A+ or MCSE)

Computer science related degree

Tools

Windows Server

Ticketing systems

ITIL best practices

Job description

A leading manufacturing company in Kidlington is seeking a Technical Support Analyst to provide essential support for computer systems and related equipment. Responsibilities include first-line support, installation of PCs, and maintaining IT hardware/software. Ideal candidates will have qualifications in IT and excellent troubleshooting skills. The position offers a competitive salary and various employee benefits including private medical insurance and a pension plan.