Technical Support Analyst (Tier 1) - FTC

National Highways; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A national transportation agency in Birmingham is looking for a Technical Support Analyst (Tier 1) to provide onsite support for IT infrastructure. The role involves maintenance of equipment, installation of software, and client communication. Ideal candidates will have relevant technical experience and an MCP qualification. This is a full-time office-based position with local travel required.

Qualifications

• Good working knowledge of networking, protocols, structured cabling.
• Related experience in a technical support role within a corporate environment.
• Desirable to have a Full UK Driving Licence.

Responsibilities

• Perform routine maintenance on computers and peripherals.
• Set up new equipment and install software.
• Maintain accurate documentation of support work.

Skills

Networking knowledge

Technical support experience

Microsoft Office proficiency

Desktop Operating Systems knowledge

Education

MCP qualification or relevant experience

Tools

BitLocker

Job description

About the job.

National Highways have an excellent opportunity for a Technical Support Analyst (Tier 1) to join our team in Digital Services. The Technical Support Analyst will provide NH office locations with daily onsite support for IT infrastructure, including printers, computers, peripherals and telephone equipment. The Technical Support Analyst will also manage application, system and/or network issues to resolution within the client and assist with new installations, migrations and moves.

Please note this is a full-time office-based position and will be based from our Birmingham office. Local travel to multiple sites within the region will also be required.

This position is for a 12 month FTC.

• Perform routine maintenance on computers, monitors, peripherals and digital/IP telephone systems.
• Setting up new equipment and installing operating system and application software.
• Responsible for maintaining accurate documentation of support work performed via, but not limited to, the helpdesk ticketing system.
• Maintaining updated knowledge of software/hardware to assure the proper implementation and service of client workstations
• Maintaining of communications with the client/end user base, external and internal suppliers, throughout scheduled and daily support work activities

About you.

• MCP qualification or relevant experience
• Good working knowledge of networking, protocols, structured cabling and associated terminology.
• Related experience in a similar technical support / customer facing role within a corporate/professional environment.
• Experience of implementing and supporting desktop encryption and end point security such as BitLocker.
• Excellent working knowledge of Microsoft Office and able to demonstrate excellent knowledge of Desktop Operating Systems
• Full UK Driving Licence is desirable.

About us.

Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.