Technical Support Analyst - Advanced

Bristol NHS Foundation Trust; Bristol; On-site; GBP 45,000 - 55,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a Band 7 Technical Support Analyst to lead enterprise networking, security and connectivity across a complex healthcare environment. You will support and design LAN/WAN/WIFI and datacentre networking while driving reliability, performance and security.

You will mentor staff, manage projects using Agile/Waterfall, and act as escalation point for incidents and cyber security compliance, with on-call work as required.

Qualifications

• Requires extensive experience deploying and/or administering infrastructure solutions.
• Requires strong knowledge across multiple infrastructure solutions.
• Agile Certification or exposure is preferred; relevant certifications are required.

Responsibilities

• Senior Infrastructure Specialist responsible for managing complex infrastructure environments and leading group initiatives.
• Provide technical leadership, design, implement, maintain and improve networking, security and data centre infrastructures.
• Mentor colleagues and ensure cyber security compliance, disaster recovery planning and service improvements.

Skills

Strong networking knowledge

Security expertise

Automation and scripting

Capacity planning

Lead and mentor

Education

Industry certifications in networking/security

Tools

Windows Server OS

Windows Desktop OS

Office 365

Active Directory / Azure AD

Cisco Networking

Cisco Wireless

VMware

Firewalls

PowerShell

MS SQL Server

Load Balancers

Job description

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Our job adverts may close as soon as sufficient applications have been received.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job overview

The Technology Support team delivers and maintains the critical infrastructure that supports clinical and operational services across multiple hospital sites. This Band 7 Technical Support Analyst role is a senior technical position focused primarily on enterprise networking, network security and connectivity services across a complex healthcare environment

The successful candidate will help support, design and continually improve the Trust's network infrastructure, including LAN, WAN, WIFI and datacentre networking. Responsibilities include network performance management, capacity planning, resilience testing, network security, infrastructure upgrades and the delivery of technical projects that improve reliability, availability and user experience. Significant experience of switching and routing, wireless, firewalls, network monitoring, structured cabling, NAC and enterprise securityis essential

A key element of the role will be supporting the Trust's ongoing Software Defined Accessprogramme, which is transforming network services across the hospital. Working closely with operational teams, suppliers and project stakeholders, the post holder will be one of the senior leads in the team, acting as an escalation point for network incidents, cyber security compliance, disaster recovery planning and service improvement

Candidates should possess substantial experience supporting large-scale enterprise networks. Out of ours work and 24/7 on-call may be required

Main duties of the job

Senior Infrastructure Specialist responsible for managing complex infrastructure environments, leading group-wide initiatives and ensuring system reliability, security and performance. The role oversees multiple systems and applications, acting as a technical lead and liaison between operational teams, suppliers and customers. Responsibilities include infrastructure design, implementation, maintenance and continuous improvement, supporting projects through Agile, Waterfall or other methodologies while ensuring solutions meet business and technical requirements.

Working within a multidisciplinary team, the post holder provides specialist expertise in areas such as networking, voice, systems administration, storage or compute technologies. Duties include automation, monitoring, capacity planning, backup and disaster recovery, patch management, testing, performance optimisation and production support. The role is accountable for maintaining secure configurations, compliance with cyber security and data protection standards, operational documentation, service performance monitoring and technical governance. It also involves mentoring colleagues, evaluating emerging technologies and delivering infrastructure improvements that enhance efficiency and reduce costs.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe’remeeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person specification

Training, Knowledge and Experience

• Requires extensive relevant work experience deploying and/or administrating infrastructure solutions.
• Requires strong knowledge and experience with multiple infrastructure solutions.
• Agile Certification or exposure
• Relevant industry certification is required.
• Is fully familiar with recognised industry bodies of knowledge both generic and specific, and knowledge of the business, suppliers, partners, competitors and clients.
• Develops a wider breadth of knowledge across the industry or business
• Applies knowledge to help to define the standards which others will apply

Autonomy:

• Work is often self-initiated
• Is fully responsible for meeting allocated technical and/or group objectives.
• Analyses, designs, plans, executes and evaluates work to time, cost and quality targets.
• Establishes milestones and has a significant role in the assignment of tasks and/or responsibilities.

Influence

• Influences organisation, customers, suppliers, partners and peers on the contribution of own specialism.
• Makes decisions which impact the success of assigned work, i.e. results, deadlines and budget.
• Has significant influence over the allocation and management of resources appropriate to given assignments.
• Leads on user/customer and group collaboration throughout all stages of work.
• Ensures users’ needs are met consistently through each work stage
• Builds appropriate and effective business relationships across the organisation and with customers, suppliers and partners.
• Creates and supports collaborative ways of working across group/area of responsibility.
• Facilitates collaboration between stakeholders who have diverse objectives.

Business Skills:

• Demonstrates leadership in operational management
• Analyses requirements and advises on scope and options for continual operational improvement.
• Assessments and evaluates risk.
• Takes all requirements into account when making proposals.
• Shares own knowledge and experience and encourages learning and growth.
• Advises on available standards, methods, tools, applications and processes relevant to group specialism(s) and can make appropriate choices from alternatives.
• Understands and evaluates the organisational impact of new technologies and digital services.
• Creatively applies innovative thinking and design practices in identifying solutions that will deliver value for the benefit of the customer/stakeholder.
• Clearly demonstrates impactful communication skills (oral, written and presentation) in both formal and informal settings, articulating complex ideas to broad audiences.
• Learning and professional development — takes initiative to advance own skills and identify and manage development opportunities in area of responsibility.
• Security, privacy and ethics — proactively contributes to the implementation of appropriate working practices and culture

Technical Skills

• Windows Server OS, Windows Desktop OS, Office 365, MS Office Desktop, Microsoft Active Directory and Azure AD, Antivirus solutions, Cisco Networking, Cisco Wireless, SolarWinds and others, Service Desk +, VmWare, Firewalls, Mac OS, Microsoft Azure, PowerShell, MS SQL Server, Dell Unity SAN, Microsoft SCCM, Telephony Systems (Cisco or Alcatel), Load Balancers

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date.

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

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