Technical Support Analyst 2nd Line +

Kinetech Recruitment; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A growing organization in London is seeking a Technical Support Analyst to join its busy IT Support team. This is a hybrid role focused on 2nd Line Support. The ideal candidate will have strong troubleshooting skills with Windows operating systems, excellent communication abilities, and experience with M365. This position offers a dynamic environment where you can contribute to and enhance the IT knowledge base.

Qualifications

• Prior experience in 2nd Line+ roles with troubleshooting responsibilities.
• Able to prioritize and manage multiple tasks.

Responsibilities

• Take ownership of incidents and service requests.
• Build hardware using Intune and PowerShell.
• Support device management and application deployment.
• Manage user accounts and onboard/offboard users.
• Install and configure end-user software and applications.
• Troubleshoot SQL based applications and APIs.
• Contribute to the IT knowledge base.

Skills

Troubleshooting skills with Windows operating systems

Confident communicator

Customer-focused

Adaptable in fast-changing environments

Strong working knowledge of M365

Management for Teams, Exchange and Share Point

Understanding of ITIL

Tools

SQL

Microsoft Dynamics

D365

Intune

Azure

Job description

Technical Support Analyst

Billericay | Hybrid working, 4 days in office and 1 at home

Hours : 8-5 or 9-6, rota or preference is fine.

A growing organisation is seeking a Technical Support Analyst to join its busy IT Support team. This is an excellent opportunity for someone who thrives in a fast‑paced environment and enjoys delivering high‑quality technical support to users across the business in a varied role.

The Role

With first line tasks largely automated, this role is focused on 2nd Line Support with some 3rd Line and Server support for those able or wishing to step up.

• Take ownership of incidents and service requests, ensuring timely resolution
• Build hardware - laptops, tablets, phones, using Intune and Powershell.
• Support device management and application deployment using Intune
• Manage user accounts, permissions, onboarding, and offboarding
• Install, configure, and maintain end-user software, and applications - This includes Microsoft Applications such as Teams, Exchange, Sharepoint, and other business applications which are SQL based.
• Troubleshooting SQL based applications and APIs.
• Policy and App deployment.
• Contribute to the IT knowledge base and share best practices
• Assist with the adoption and support of new technologies

About You

Prior experience in 2nd Line + roles where you will be expected to trouble shoot and resolve software and hardware issues, not just triage the problem.

Essential

• Strong troubleshooting skills with Windows operating systems
• Confident communicator across phone, email, and face‑to‑face
• Customer‑focused, adaptable, and comfortable working in a fast‑changing setting
• Able to prioritise and manage multiple tasks
• Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune
• Understanding of ITIL or similar IT Service Management frameworks

Desirable

• Experience troubleshooting applications (web, client, mobile, SaaS)
• Database or data support experience (SQL / Microsoft Dynamics / D365)

PowerShell Scripting (reading / editing)

Given the chance to step up and take on some light Server work and / or Application Support, this is a great opportunity for an established 2nd Line Engineer who would like to take on a little more.

Please apply today for immediate CV review.

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