Technical Support Advisor Apprentice

Arco; Hull and East Yorkshire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading safety products business is seeking a Technical Support Advisor Apprentice to join their Sales Support team. This role involves providing technical support for hose products and gaining valuable customer service qualifications. Candidates should be eager to learn, work well in teams, and demonstrate strong problem-solving skills. The position offers hands-on experience in a respected safety business along with opportunities for professional development and a range of employee benefits.

Benefits

32 days holiday inclusive of bank holidays

Paid Community Volunteering days

Pension scheme with up to 8% contribution

Health Cash Plan

Learning Management System access

Employee Discounts

Qualifications

• Curiosity about how things work and enjoyable problem-solving.
• Ability to communicate clearly and confidently.
• Ability to work well as part of a team.
• Organised, accurate, and eager to take on new challenges.

Responsibilities

• Provide accurate technical advice on hose products and assemblies.
• Read and understand customer drawings and technical specifications.
• Prepare accurate quotations and orders using our SAP system.
• Deliver excellent customer service through phone, email, and internal systems.
• Support with promotional activities and customer feedback processes.
• Work collaboratively across teams to meet customer needs and business goals.

Skills

Problem-solving

Clear communication

Teamwork

Organisational skills

Education

Level 3 Customer Service Specialist qualification

Tools

SAP system

Job description

About The Role

At Arco, we’re the UK’s leading safety experts. We’re passionate about keeping people safe at work, providing world-class products, services, and support to a wide range of industries.
Our Hose Division is one of our technically specialised parts of Arco. We design, specify, and supply a full range of industrial hose solutions for sectors such as oil and gas, manufacturing, marine, and construction.
From high-pressure assemblies used offshore to bespoke hose configurations for unique industrial applications, our team ensures every product meets the highest standards of safety, reliability, and performance. We also produce custom-built hose assemblies, complete with testing and certification to ensure total confidence for our customers.

The Opportunity

We’re looking for a motivated and curious Technical Support Advisor Apprentice (Hose) to join our dedicated Sales Support team. This is a fantastic opportunity to learn how to provide technical support for our hose product range, helping our customers find the right safety solutions while gaining valuable skills and qualifications along the way.

As part of this team, you’ll gain first-hand experience in understanding how products are specified, built, and tested, learning how technical solutions keep industries running safely and efficiently.

Responsibilities

• Provide accurate technical advice on hose products and assemblies
• Read and understand customer drawings and technical specifications
• Prepare accurate quotations and orders using our SAP system
• Deliver excellent customer service through phone, email, and internal systems
• Support with promotional activities and customer feedback processes
• Work collaboratively across teams to meet customer needs and business goals

What We’re Looking For

• Is curious about how things work and enjoys problem‑solving
• Communicates clearly and confidently
• Can work well as part of a team
• Is organised, accurate, and eager to take on new challenges
• Shares our values of Think Customer, Work Together, and Make Things Happen

What’s in It for You

• A nationally recognised qualification in Level 3 Customer Service Specialist
• Hands‑on experience in a leading safety business
• Ongoing mentoring and development opportunities
• 32 days holiday inclusive of bank holidays which rises with service, plus the option to purchase up to 5 more days each calendar year
• 2 fully paid Community Volunteering days every year
• An excellent pension (up to 8 % Arco contribution) and x4 Life Assurance scheme
• A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products
• Free, 24‑hour access to our Employee Assistance Programme
• Health Cash Plan where we’ll reimburse up to 100 % of everyday healthcare costs
• Access to our Learning Management System, to support your personal and career development
• Long‑term service awards—we’re proud to have employees who have worked for us for 40  years

About Us

With a 140‑year legacy, Arco are recognised as the UK's leading safety experts. As the only integrated safety products and services business, our size, scale and reputation in the sector are why we have such an impressive portfolio of accounts and customers. We're the expert safety partner with a unique mix of specialist expertise and practical real‑life industry knowledge.

We are now on a transformation journey to become more profitable and sustainable, with investment into our growing business to help achieve this. This is an exciting and demanding time for the business. There is opportunity to shape and challenge the transformation journey and future growth, while balancing the pressure to deliver sales growth and financial targets that are necessary to support the future growth. Our behaviours—Care, Collaborate, Perform and Deliver—are embedded within our culture, to drive performance and ensure we succeed together and are rewarded for that shared success. Because It’s on us. To deliver. Together.

Diversity and Inclusion at Arco means understanding everyone's views and giving colleagues a sense of belonging. We respect and value individuals for their unique skills, experiences and ideas to ensure we can be at our best. By creating a supportive and inclusive environment we will be an organisation able to drive our strategic goals, attracting and developing great people to be a more profitable and sustainable business for generations to come.
Be Safe, Be Yourself, Be Your Best.