Technical Support Advisor

Worcester Bosch; Worcester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading heating products company in the United Kingdom is seeking a Technical Support Advisor to provide technical support on a range of heating products. You will assist both internal and external customers through various communication channels, focusing on first-time resolution and ensuring exceptional service is maintained. The role includes recording and monitoring enquiries, as well as developing a strong knowledge of the product range.

Responsibilities

• Delivery of pre & post-sales technical support to external and internal customers through multiple communication channels.
• Perform against a set qualitative and quantitative KPI's.
• Ensure that advice is delivered 'Right First Time.'
• Liaise with internal departments to ensure flow of accurate and up-to-date technical information to appropriately support current, historical, and new products.
• Focus on the needs of the customer to ensure best-in-class technical support is maintained.

Job description

We are excited to offer you the opportunity to join our Technical Support department as a Technical Support Advisor!

Responsible for providing technical support on a range of heating products to both internal and external customers via telephone, email, live chat, and video calling. Aiming to achieve first‑time resolution to enquiries and dealing with customers in an efficient and professional manner. To record & monitor the nature of enquiries and resolutions on appropriate platforms, pro‑actively develop excellent working knowledge of the product range.

Responsibilities

• Delivery of pre & post‑sales technical support to external and internal customers through multiple communication channels.
• Perform against a set qualitative and quantitative KPI's.
• Ensure that advice is delivered “Right First Time.”
• Liaise with internal departments to ensure flow of accurate and up‑to‑date technical information to appropriately support current, historical, and new products.
• Focus on the needs of the customer to ensure best‑in‑class technical support is maintained.