Technical Support Advisor

Brook Street; Belper CP; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading boiler company based in Belper is seeking experienced Technical Advisors to provide expert technical advice and solutions to Gas Safe registered engineers. The role requires proven customer service experience and offers comprehensive training, an annual bonus, and multiple health benefits. With a structured shift pattern and a supportive work environment, it's an excellent opportunity for candidates with strong communication skills and a technical background.

Benefits

Comprehensive training program

Annual bonus scheme

25 days annual leave

7% pension contribution

Employee Assistance Programme

Free health benefits

Subsidised bistro and coffee shop

Access to discounts and offers

Qualifications

• Proven customer service experience.
• Good knowledge of Microsoft applications and web-based platforms.
• Previous contact centre experience is preferred but not essential.

Responsibilities

• Provide expert technical advice and solutions to engineers.
• Troubleshoot and resolve technical issues.
• Assist in the development and implementation of technical projects.
• Develop and maintain technical documentation.

Skills

Customer service experience

Knowledge of Microsoft applications

Technical troubleshooting

Communication skills

Education

GCSE Grade 4 or equivalent in English

Job description

Brook Street is working with a leading Belper based boiler company looking for experienced Technical Advisors to join their team offering best in class service to their customer base.

Location: Belper - office based role

Start date 2nd Feb, immediate interviews available

Hours of Work:

• Full-time: 39.5 hours per week.
• Shift Pattern:
  • Monday to Friday: Between 8am - 6pm
  • Saturday: 9am - 12pm

Key Responsibilities:

• Provide expert technical advice and solutions to Gas Safe registered engineers as part of the Service Technical team.
• Troubleshoot and resolve technical issues, offering timely and efficient solutions to maintain project progress.
• Assist in the development and implementation of technical projects, contributing valuable insights and guidance.
• Develop and maintain technical documentation, conduct training sessions, and stay updated on industry trends.

Minimum Requirements:

• Proven customer service experience.
• GCSE Grade 4 or equivalent in English.
• Good knowledge of Microsoft applications and web-based platforms.
• Previous contact centre experience is preferred but not essential.

Rewards and Benefits:

• Comprehensive Training: 4-week training program to ensure you're fully equipped for the role.
• Annual Bonus: A bonus scheme based on performance.
• Annual Leave: 25 days of annual leave. Bank holidays may require work, but you'll receive a day in lieu.
• Pension Scheme: Company contributes 7%, and employees pay 1%.
• Employee Assistance Programme: Support for personal and professional matters.
• Health Benefits: Free flu jabs and eye tests.
• On-Site Amenities: Subsidised bistro and coffee shop.
• Employee Benefits Hub: Access to additional discounts and offers.

This role offers a structured shift pattern, a strong training program, and great benefits, making it a rewarding opportunity for those with customer service experience.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.