Technical Support Administrator Home Based

Aqualine wellness; Leeds; Remote; GBP 26,000 - 35,000; Full time

Job summary

A leading wellness products company is seeking a Technical Support Administrator to handle inbound technical and sales inquiries, provide customer support, and manage product training. Ideal candidates will have a minimum of 2 years in a technical support role dealing with electrical products, strong customer service skills, and proficiency in Microsoft Excel. The role is home-based, requiring a quiet setup and exclusive commitment to the company.

Benefits

Bonus incentives

Other company benefits

Qualifications

• Minimum 2 years’ experience in technical support dealing with electrical products.
• Strong interpersonal skills and confident communication.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Respond to inbound technical, sales, and customer service inquiries.
• Manage and update website content using Magento.
• Provide product training for staff.

Skills

Customer service skills

Communication skills

Technical troubleshooting

Proficiency in Microsoft Excel

Education

Electrical training or qualifications

Tools

CRM / ERP systems

Job description

Technical Support Administrator (Home Based)

Salary: Between £26,000 to £35,000 pa depending on experience + bonus + other company benefits

Location: Home Based - must live in Yorkshire (for occasional meetings and training)

Hours: Monday to Friday, between 9:00am - 5:30pm

Aqualine is looking for an experienced Senior Technical Support Administrator with a solid background in technical support customer service and sales support. The ideal candidate will have handled inbound technical and sales enquiries via phone and email.

We are looking for an individual with electrical training and qualifications and experience with similar electronic items to sauna heaters and steam generators.

Once fully trained, we would like you to take the lead with regards to product training for existing and new staff, and developing internal systems to support this.

We are a small, friendly, home-based team based in Huddersfield with big ambitions. Aqualine is a market-leading supplier of saunas, steam rooms, and other premium wellness products for both domestic and commercial customers. We have grown rapidly and are on a mission to become the leading online wellness retailer globally.

Key Responsibilities

• Responding to inbound technical, sales and customer service enquiries via phone and email
• Advising on product selection, promoting suitable items, upselling, and closing sales
• Processing orders and updating CRM records
• Supporting the sales process with accurate and efficient admin tasks
• Managing and updating website content (Magento), including product listings, descriptions, images, and pricing
• Coordinating logistics with warehouse and shipping partners
• Troubleshooting technical issues
• Managing stock and placing supplier orders
• Creating article, video and blog content on installation and technical aspects of sauna and steam room equipment
• Developing a product and technical support training and resource system for existing and new members of staff
• Providing product training for existing and new members of staff
• Development of our own product technical and installation manuals.

Essential skills and experience

• Minimum 2 years’ continuous employment in a technical support role dealing with electrical products.
• Evidence of electrical training or qualifications.
• Strong customer service and interpersonal skills.
• Confident communicator with a personable phone manner.
• Ability to work independently and manage multiple responsibilities.
• Proficient with Microsoft Excel and Outlook.
• Experience with CRM / ERP systems
• Excellent literacy, numeracy, and attention to detail.
• Interest in wellness and lifestyle products is preferred.

Requirements

• Consistent employment history – we are looking for candidates who demonstrate long-term commitment and reliability.
• Home office setup - quiet, dedicated room with reliable ethernet connection.
• Prior experience working remotely.
• Exclusive commitment to Aqualine (no other jobs or side businesses).

Due to the financial responsibilities of the role, references and background checks will be conducted in line with GDPR and insurance compliance.

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.