Technical Support Administrator

Nationwide Platforms; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading powered access provider in the UK is looking for an Administrator to join their Technical Support Department. The role involves providing a comprehensive administrative service, managing Tracker Unit alerts, coordinating site attendance, and handling technical support requests. The ideal candidate will possess strong communication skills, demonstrate proactive initiative, and have excellent IT skills. This position offers a competitive salary and numerous benefits including holidays and health plans.

Benefits

25 days holiday plus bank holidays

Westfield Health Cash Plan

Life Assurance

Lifestyle Benefits Discount

Qualifications

• Experience in customer-facing roles with excellent communication skills.
• Ability to prioritize tasks effectively in accordance with targets.
• Must demonstrate strong time management abilities.

Responsibilities

• Monitor and manage Tracker Unit alerts for timely resolution.
• Liaise with customers regarding technical support requests.
• Coordinate attendance for site resolutions and breakdowns.
• Generate purchase orders for third-party suppliers according to procedures.
• Prepare and distribute accurate technical reports.
• Maintain compliance records as per regulatory requirements.

Skills

Credible communicator

Proactive initiative

Strong time management

Demonstrable IT skills

Good communication skills

Tools

Microsoft Office Suite

Job description

We are looking to recruit an Administrator to join our Technical Support Department based at our offices in Cosby.

To provide a comprehensive administrative service, ensuring control and maintenance of workshop maintenance logs. To work as part of the Technical Services department, contributing to the achievement of company objectives. To contribute to the improvement of engineering standards and to drive effectiveness and efficiency throughout the engineering operations.

In return you will receive a competitive salary, 25 days holiday plus bank holidays, Westfield Health Cash Plan, Auto enrolment pension scheme, Life Assurance & Lifestyle Benefits Discount on Selected High Street stores.

Responsibilities include:

• Monitor and Manage Tracker Unit Alerts
  Continuously review and proactively manage all Tracker Unit alerts to ensure timely resolution.
• Customer and Depot Communication
  Liaise with customers and depots regarding Tracker Unit alerts, following internal processes for alert maintenance and resolution.
• Coordinate Site Attendance
  Arrange for depots and/or approved external suppliers to attend sites promptly for efficient resolution of alerts and breakdowns.
• Handle Technical Support Requests
  Manage incoming and outgoing calls and emails, providing accurate and effective technical support to customers.
• Raise Purchase Orders
  Generate purchase orders for third-party suppliers for work undertaken, ensuring compliance with company procedures.
• Produce Technical Reports
  Prepare and distribute clear, accurate technical reports to relevant stakeholders.
• Maintain Compliance Records
  Manage and update machine LOLER records in line with regulatory requirements.

The ideal candidate will have/be:

• Credible communicator, oral and written, with customer facing experience.
• Ability to work on their own initiative, being proactive and properly prioritise the day-to-day activity in accordance with the set targets
• Good upward and downward communication skills and an ability to navigate the organisation to gain the best result
• Demonstrable IT skills Microsoft Office Suite
• Strong time management skills.
• Ability to work under pressure to tight deadlines.

Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need.

At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON , a range of pioneering Material Handling Attachments (MHAs), and the SkySentry control and monitoring system.

At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment