Technical Support

Gi Group; Eastleigh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Technical Support person to join their team in Eastleigh for a 6-month contract. The role involves providing 1st line technical support, delivering outstanding customer service, and assisting customers with technical queries. Candidates should have experience in technical support and strong communication skills. The position offers a competitive pay rate ranging from £12.50 to £15.28 per hour, Monday to Friday, with benefits including weekly pay and free on-site parking.

Benefits

Weekly pay

Free on site parking

Stable working hours

Qualifications

• Previous experience providing technical telephone support.
• Experience in a mechanical/engineering environment is advantageous.
• Great communication skills.

Responsibilities

• Deliver exceptional customer service and seek managerial support.
• Prioritise support requirements.
• Answer technical help-line calls.
• Identify customer needs and solve fault queries.
• Provide installation and programming advice.

Skills

Technical support experience

Communication skills

Problem-solving

Job description

Overview

Technical Support – Our Basingstoke based client is looking for a Technical Support person to join their team for a 6 month period. The Technical Support person will be responsible for providing 1st line technical support to customers.

Pay: £12.50 per hour - £15.28 per hour (dependant on experience)

Hours: Monday to Friday, 37.5 hours per week.

Benefits

• Weekly pay
• Free on site parking
• Monday to Friday
• Working for a well established business in an exciting industry

Responsibilities

• Deliver exceptional customer service at all times and seek managerial support when necessary.
• Prioritise support requirements
• Answer technical help-line calls to provide customers with advice on products
• Identify customer needs, solving fault queries
• Product selection guidance
• Installation and programming advice
• Respond efficiently to email enquiries and call-back requests
• Record information about calls to improve service management

Requirements

• Previous experience providing technical telephone support
• Previous experience in mechanical/engineering environment advantageous
• Great communication skills
• Proven experience working within a technical position

If you are interested, please call our branch on (phone number removed) or apply online today!

Should you require any support or assistance on your application, please contact your local Gi Group office directly.