Technical Support

GI Group Main Account; Basingstoke; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in Basingstoke is seeking a Technical Support person for a 6-month role. The ideal candidate will provide 1st line technical support, demonstrate great communication skills, and have experience in a technical position. Pay ranges from £12.50 to £15.28 per hour, with Monday to Friday hours.

Benefits

Weekly pay

Free on site parking

Established business in exciting industry

Qualifications

• Previous experience providing technical telephone support.
• Previous experience in mechanical/engineering environment advantageous.
• Great communication skills.

Responsibilities

• Deliver exceptional customer service at all times.
• Answer technical help-line calls to provide customers with advice on products.
• Identify customer needs, solving fault queries.

Skills

Customer service

Technical telephone support

Communication skills

Job description

Overview

Technical Support

Our Basingstoke Based client are looking for a Technical Support person to join their team for a 6 month period. The Technical support person will be responsible for providing 1st line technical support to customers.

Compensation and Hours

Pay: £12.50 per hour - £15.28 per hour (Dependent on experience)

Hours: Monday to Friday, 37.5 hours a week.

Benefits

• Weekly pay
• Free on site parking
• Monday to Friday
• Working for a well established business in an exciting industry

Duties

• Deliver exceptional customer service at all times and seek managerial support when necessary.
• Prioritise support requirements
• Answer technical help-line calls to provide customers with advice on products
• Identify customer needs, solving fault queries
• Product selection guidance
• Installation and programming advice
• Respond efficiently to email enquiries and call-back requests
• Record information about calls to improve service management

Requirements

• Previous experience providing technical telephone support
• Previous experience in mechanical/engineering environment advantageous
• Great communication skills
• Proven experience working within a technical position

If you are interested, please call our branch on 01256 810400 or apply online today!

Should you require any support or assistance on your application, please contact your local Gi Group office directly.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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