Technical Success Manager - Remote, Unlimited PTO

Constructor; United Kingdom; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading technology company in the UK is seeking a Technical Success Manager to guide customers through technical integrations and ensure successful adoption of the product. This role entails collaborating with engineering teams and providing expert advice to clients. With a fully remote work model and a focus on customer outcomes, the ideal candidate will have strong technical and interpersonal skills as well as a passion for problem-solving.

Benefits

Unlimited vacation time

Competitive compensation with stock options

Work from home stipend

Training and development budget

Company sponsored health coverage

Qualifications

• 6+ years of experience in technical roles involving engineering or technical customer success.
• Hands-on experience with API integrations and collaborating with developers.
• Ability to translate technical issues into simple guidance for all audiences.

Responsibilities

• Act as the primary lead during onboarding and throughout the customer lifecycle.
• Collaborate with customer engineering to scope integration and troubleshoot.
• Create reusable documentation and guides for support.

Skills

Technical account management

API integration

Problem-solving

Communication

Tools

JavaScript

Job description

A leading technology company in the UK is seeking a Technical Success Manager to guide customers through technical integrations and ensure successful adoption of the product. This role entails collaborating with engineering teams and providing expert advice to clients. With a fully remote work model and a focus on customer outcomes, the ideal candidate will have strong technical and interpersonal skills as well as a passion for problem-solving.