Technical Specialist - BMW

AWP Assistance UK Ltd; Croydon; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading roadside assistance company in Croydon is seeking a Technical Specialist to enhance their service capabilities. The role involves expert diagnostics, technical support, and problem-solving to ensure efficient roadside repairs. Candidates should have relevant experience, strong communication, and analytical skills. Benefits include a performance bonus, private medical cover, and a pension scheme. Join a team that values innovation and service excellence.

Benefits

Pension Scheme with employer contributions

Private Medical Cover

Life Assurance

Flu Vaccinations & Eye Care Vouchers

Free Roadside Assistance after probation

Travel Insurance at discounted rates

Interest-Free Season Ticket Loan

Paid Volunteering Days

Discounts on various products

Employee Assistance Programme

Qualifications

• Experience with BMW systems or similar diagnostic platforms is desirable.
• A clean, current driving licence is required.
• Master Technician certification and High Voltage Level 3 are desirable.

Responsibilities

• Act as a primary technical contact for repair advice and diagnostics.
• Resolve breakdown issues through remote diagnostics and phone support.
• Analyse vehicle fault data to improve roadside fix rates.

Skills

Strong communication skills

Problem-solving skills

Ability to analyse complex fault data

High competency in Excel

Strong admin and multi-tasking abilities

Education

City & Guilds Technician NVQ Level 3 or equivalent

Tools

BMW diagnostic platforms

Job description

Technical Specialist - BMW

Job Title

Technical Specialist

Department

Technical Operations

Location

Office Based (Croydon)

Salary

£40,000 - £45,000 (DOE)

Bonus

£4,000 performance bonus

Start Date

ASAP

The Role

As a Technical Specialist, you’ll play a key role in enhancing our roadside service capabilities through expert diagnostics, real‑time technical support, and fault analysis. You will serve as the go‑to expert for repair insights, warranty guidance, and remote problem‑solving, ensuring rapid and efficient roadside repairs that keep our customers moving.

This is an exciting opportunity for an experienced technician to shift into a more strategic and technically focused role within a global business that values growth, innovation, and service excellence.

Hours

This role is based on a 40‑hour week, covering core roadside assistance hours Monday to Friday. Flexibility may be required depending on business needs.

You Will

• Act as a primary technical contact for repair advice, diagnostics, and administrative procedures
• Resolve breakdown issues through remote diagnostics and technical phone support
• Analyse vehicle fault data to improve roadside fix rates and customer satisfaction
• Collaborate with clients and internal teams to enhance repair quality and operational performance
• Support warranty teams with expert guidance on fault identification and claims processes
• Create and maintain technical documentation, bulletins, and an internal knowledge base
• Participate in technical updates, appraisals, and cross‑functional improvement projects
• Contribute to procedural updates and training to maintain service excellence

About You

• City & Guilds Technician NVQ Level 3 or equivalent (essential)
• Strong communication and problem‑solving skills
• Proven ability to analyse and interpret complex fault data
• High‑level competency in Excel and technical documentation
• Experience with BMW systems or similar diagnostic platforms (desirable)
• Flexible, proactive, and calm under pressure
• Strong admin, multi‑tasking, and team collaboration abilities
• A clean, current driving licence

Desirable

• Master Technician certification and High Voltage Level 3
• Familiarity with BMW remote diagnostic tools and warranty processes

Staff Benefits

At Allianz Partners, we believe in rewarding our people and supporting their growth. In return for your skills, we offer :

• Pension Scheme – Auto‑enrolled from the 1st of the following month with 4% employee and 4% employer contributions, plus a 2.5% matching increase after 1 year of service
• Private Medical Cover
• Life Assurance – 4x your annual basic salary
• Flu Vaccinations & Eye Care Vouchers
• Free Roadside Assistance – After 6 months' probation
• Travel Insurance – At a discounted rate
• Interest‑Free Season Ticket Loan – After probation
• 3 Paid Volunteering Days Per Year – After 12 months of service
• Discounts – On Allianz products and a wide range of retail and lifestyle brands
• Comprehensive Employee Assistance Programme (EAP) – 24 / 7 access to wellbeing, legal, financial, and mental health support from day one
• Recognition & Rewards – For high performance and long service

Ready to Make an Impact?

At Allianz Partners UK, we’re committed to your growth, your ideas, and your success. If you’re ready to bring your technical skills to a team that values forward‑thinking and hands‑on expertise, we want to hear from you.

Apply now and take the next step in your career with a global leader in roadside support and customer experience.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise : travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognise that your development goes hand in hand with our growth and success.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow