Technical Specialist

Dematic; Metropolitan Borough of Solihull; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global engineering firm in the UK seeks a Technical Specialist to provide on-site technical support and ensure equipment efficiency. The ideal candidate possesses a strong electrical or mechanical engineering background, including advanced knowledge of PLC systems and fault diagnosis. You will be responsible for maintaining quality standards, customer relations, and optimizing product flow. This role offers competitive compensation and opportunities for career development.

Benefits

Career Development

Competitive Compensation And Benefits

Global Opportunities

Qualifications

• Advanced knowledge of electrical controls, including inverter drives and Profibus.
• Advanced fault finding ability and aptitude.
• Excellent level of PC literacy and understanding of technical manuals.

Responsibilities

• Provide technical support alongside shift teams.
• Ensure delivery to both Dematic and customer expectations.
• Perform advanced diagnosis of mechanical/electrical faults.

Skills

Technical support

Advanced diagnosis

Continuity of product flow

Customer relations

Education

HNC in Electrical / Mechanical Engineering

Recognised Engineering Apprenticeship

Tools

PLC knowledge (Siemens preferred)

Warehouse Control System knowledge

Electrical control systems

Job description

Logistics Is Our Business. People Are Our Passion

Dematic didn't become an intralogistics innovator overnight. It happened thanks to the drive, creative thinking, and dedication of our team members.

Dematic is a global engineering company that designs, builds, & life cycle supports logistics solutions that optimize material & information flow—from receiving to shipping, within the four walls of the factory, warehouse, or distribution centre.

When you join our team, you will be empowered to think big and take charge of your career; allowing you to shape your future as you tackle some of the toughest technical and logistical challenges around. We need your tech savvy and innovative approach to help us continue to transform the industry with world-class, leading-edge solutions.

We Offer

• Career Development
• Competitive Compensation And Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

“Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.”

Tasks And Qualifications

Working for a globally recognised customer the role demands the dedication and professionalism Dematic Customer Services is synonymous for in the industry. As a Technical Specialist you will be...

Making your impact

• Providing technical support alongside the shift teams
• Providing robust corrective and preventative fault resolution
• To maintain, repair and support the equipment detailed within the agreed Dematic scope of contract on the Customers site.
• Primarily ensuring delivery to both Dematic and the Customer’s expectations with the aim of achieving KPI targets at all times.
• Undertake AMHE equipment servicing in accordance with the quality standards and time schedules as set out in the equipment manuals
• To undertake scheduled repairs in accordance with the manufacturers recommendations and industry standard practices
• Advanced diagnosis of Mechanical / Electrical / Electronic / PLC / PC faults and subsequent repairs
• Prioritise system faults
• Compliance with Health & Safety legislation at all times
• Ensure quality of output at all times
• To accurately record all work undertaken
• Involvement in continuous improvement and enhancement opportunities
• Maintain product flow at all times
• Ensure on-site spares are kept to optimum levels
• Represent the company in a professional manner at all times and maintain customer relations
• Adherence to the Quality processes and procedures as set out by the company
• Fully interact with the customer in day to day activities
• Monitor and steer third party support contracts to ensure delivery of key service KPI’s
• Be a path of escalation and control during breakdown situations

Contributing to the team

• HNC in Electrical / Mechanical Engineering
• IOSH working safely (desirable)
• Advanced knowledge of electrical controls system experience including inverter drives, barcode scanning equipment, Profibus / Profinet / ASi-bus / ASi-Safe / Ethernet etc.
• Advanced PLC knowledge required (Siemens preferred)
• PC, database, comm’s networks knowledge (preferred)
• Warehouse Control System / Warehouse Management System knowledge (preferred)
• Recognised Engineering Apprenticeship
• A working understanding of Mechanical, Electrical & Electronic technical manuals & drawings
• Advanced fault finding ability and aptitude
• Working at height experience and willingness
• Previous experience of working with various conveyor / automation systems
• Excellent level of PC literacy
• Understanding of pre-preventive maintenance (PPM) schedules
• Working knowledge of FEM and BS standards governing the automated warehouse industry
• Have a continuous improvement mentality