Technical Solutions Manager UK

Insurance and Mobility Solutions; Crewe; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm in the United Kingdom is seeking a Technical Solutions Manager to bridge commercial and technical teams. This hybrid role requires 5+ years in technical account management, strong knowledge of APIs, and the ability to communicate complex concepts to diverse stakeholders. Responsibilities include supporting sales processes, educating customers on product features, and maintaining technical documentation. Ideal candidates will possess a customer-first mindset and problem-solving abilities, along with a Bachelor's degree in a related field.

Qualifications

• 5+ years in technical account management or sales engineering.
• Deep knowledge of APIs, integrations, and system architectures.
• Ability to translate technical concepts for non-technical audiences.

Responsibilities

• Partner with sales teams to support technical needs and upsell opportunities.
• Educate customers on product capabilities and implementation strategies.
• Create and maintain product documentation and integration guides.

Skills

Technical account management

APIs

Sales engineering

Problem-solving

Presentation skills

Communication

Integration architecture

Education

Bachelor's degree in Computer Science or Engineering

Tools

REST APIs

Documentation tools

Data analytics tools

Job description

Job Purpose

The Technical Solutions Manager is a hybrid role combining the strategic expertise of a Technical Account Manager with the technical depth of a Sales Engineer. This position serves as the critical bridge between our commercial teams and technical product capabilities, ensuring successful customer outcomes throughout the sales cycle and beyond.

This role is responsible for supporting the Account Management team in identifying and executing upsell opportunities by demonstrating advanced product features and value propositions to existing customers. Additionally, the Technical Solutions Manager partners with the Sales team to provide technical expertise during the sales process, ensuring prospects understand our product capabilities and integration requirements.

The ideal candidate will possess deep technical knowledge of our product architecture, APIs, and integration capabilities, while also excelling at translating complex technical concepts for non-technical stakeholders. This position requires a global mindset, as the role involves supporting customers worldwide and may include travel to customer sites and industry events.

Key Responsibilities

Sales & Account Support

1. Partner with Account Management team to identify upsell opportunities and demonstrate advanced product features to existing customers
2. Support Sales team by providing technical expertise during prospect engagements and answering complex technical questions
3. Conduct technical discovery sessions to understand customer requirements and architect appropriate solutions
4. Ensure requirements are appropriately documented and handed over accurately to delivery teams

Technical Communication & Education

1. Translate complex technical concepts including API functionality, integration methods, and system architecture for non-technical audiences
2. Educate customers on product capabilities, best practices, and implementation strategies
3. Create and deliver technical presentations to diverse stakeholder groups, from developers to C-level executives
4. Train internal sales and account management teams on product technical aspects and competitive differentiators

Product Documentation Ownership

1. Own and maintain all customer-facing product documentation, ensuring accuracy and clarity
2. Develop comprehensive integration guides, API documentation, and technical implementation resources
3. Create and update technical FAQs, troubleshooting guides, and best practice documentation
4. Establish documentation standards and quality control processes
5. Collaborate with Product and Engineering teams to ensure documentation reflects current product capabilities

Technical Solution Design

1. Provide technical guidance on API integrations, data flows, and system architectures
2. Collaborate with Engineering team to address complex technical requirements and custom solutions
3. Support customer technical teams during implementation and integration phases
4. Troubleshoot technical issues and coordinate resolution with appropriate internal teams

Product Feedback & Improvement

1. Gather and synthesize customer technical feedback and feature requests
2. Collaborate with Product team to influence roadmap based on customer needs
3. Identify common integration challenges and work with Engineering to develop solutions
4. Monitor competitive landscape and provide technical competitive analysis

Essential Qualifications & Experience

1. 5+ years in technical account management, sales engineering, or solutions architecture roles
2. Proven technical expertise with APIs, integrations, and system architectures
3. Strong experience with REST APIs, webhooks, and modern integration patterns
4. Demonstrated ability to communicate complex technical concepts to non-technical audiences
5. Experience supporting both sales processes and existing customer growth initiatives
6. Track record of creating and maintaining technical documentation
7. Experience with B2B SaaS platforms and enterprise software implementations
8. Familiarity with cloud platforms (ideally AWS) and modern deployment architectures
9. Excellent presentation and demonstration skills
10. Strong problem-solving abilities and customer-first mindset
11. Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent experience)

Preferred Qualifications

1. Experience in telematics, mobility, AI, or IoT applications
2. Technical certifications in cloud platforms or relevant technologies
3. Experience with insurance technology or related industries
4. Proficiency in at least one programming language or scripting
5. Experience with data analytics and visualization tools
6. Previous experience in a global role supporting international customers
7. Experience with technical writing or documentation tools