Technical Solutions Manager

Tiger Resourcing Group; Ribble Valley; On-site; GBP 65,000 - 95,000; Full time

Job summary

Tiger Resourcing Group is seeking a Technical Solutions Manager in the United Kingdom to collaborate with Architects, Consultants and Engineers, promoting the organisation's UCC solutions in design and specification.

You will support ACEs to influence designs, manage ACE programs, and act as a technical SME during complex bids, while driving market awareness and facilitating training and knowledge sharing.

Qualifications

• Minimum 5 years' experience in solution architecture / bid support.
• Experience in design, estimating, and bid management of system-based projects.
• Knowledge of PAVA and IP audio systems and integrations (beneficial).
• Experience with integrated communication system design and implementation (beneficial).
• Proficient in English and MS Office.

Responsibilities

• Identify ACEs in the market and establish connections with key influencers.
• Develop local ACE programs to secure specification of UCC solutions including PAVA and interconnects.
• Provide content to support program success (use cases, design concepts, product highlights).
• Assist Commercial teams in organizing ACE meetings and presentations.
• Serve as a technical SME for Commercial teams during complex UCC bids.
• Enhance COEs through training and e-learning promotion.
• Liaise between Commercial teams and Product Management to communicate market needs.
• Conduct competitive analysis and identify solution gaps to strengthen market position.
• Influence customer requirements and drive preference for the organisation's solutions.
• Identify business opportunities with ACEs.

Skills

Teamwork

Communication

Detail-oriented

Self-driven

English proficiency

MS Office

Engineering background

Customer-focused

Analytical problem-solving

Travel flexibility

Education

IP & data networking skills

Bachelor's degree in Electronics or Computer Science

Job description

Technical Solutions Manager

Role Overview

Reporting to: General Manager

Role Purpose: Collaborate with ACEs (Architects, Consultants, and Engineers) to promote awareness and preference for the organisation's solutions in the design and specification of safety and security systems and support ACEs to make designs

Key Responsibilities

• Identify ACEs in the market, maintain existing relationships, and proactively establish connections with key influencers
• Develop and manage local ACE programs focused on securing the specification of the organisation's UCC (unified critical communications) solutions, including PAVA, intercom, and platform integrations
• Provide relevant content to support program success, including customer use cases, innovative design concepts, and product feature highlights
• Assist Commercial teams in organising and delivering ACE meetings and presentations
• Serve as a technical subject matter expert for Commercial teams, offering support during complex UCC project bids
• Enhance the capabilities, key system integrators, and the organisation's COEs (Centres of Excellence) through tailored training programs and promotion of e-learning programs
• Act as a liaison between Commercial teams and Product Management to ensure local market needs are clearly communicated and addressed
• Conduct competitive analysis and identify solution gaps to strengthen the organisation's market positioning
• Influence customer requirements and drive preference for the organisation's solutions among strategic end customers
• Identify business opportunities with ACEs

Knowledge, Skills, and Experience Required

• Excellent teamwork and communication skills
• Detail-oriented and well-structured
• Self-driven and motivated
• Proficient in English and MS Office (Excel, Word etc.)
• Technical and commercial understanding (ideally an engineering background with commercial skills)
• Customer-focused and business development-driven
• Analytical problem-solving approach
• Ability to travel
• Minimum 5 years' experience in solution architecture / bid support
• Experience in the design, estimating, and bid management of system-based projects
• Knowledge of PAVA and IP audio systems and integrations (beneficial)
• Experience with integrated communication system design and implementation (beneficial)

Education

• IP & data networking skills / qualifications
• Bachelor's degree in Electronics or Computer Science