Technical Solutions Consultant

Renishaw; Cardiff; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Generous holiday allowance

Health screening

Life Assurance

Pension scheme

Travel season ticket loan

Electric Vehicle scheme

Employee discounts

Job summary

LexisNexis Risk Solutions is seeking a Technical Solutions Consultant to implement identity products across multiple delivery channels and provide advanced client-facing consulting. You will work with Sales, Product, and Support to translate business challenges into practical, data-driven solutions.

The role requires strong communication, independent work ethic, and deep knowledge of web technologies. You will support installation, configuration, and ongoing customer engagements to drive revenue.

Qualifications

• BA/BS degree or equivalent experience in a related field.
• Advanced oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences.
• Ability to work independently, with strong time management skills.
• Advanced-level consultative skills with the ability to collaborate and to explore options, to demonstrate and to effectively use active listening skills to understand client needs.
• Working knowledge of C#, Windows Server, SQL Server, HTML, XML, Web Services and related technologies.

Responsibilities

• Provide technical integration and consulting services directly to external clients, sales teams, and support colleagues.
• Share product knowledge, best practices, and technical examples with customers to advance implementation completion.
• Use data quality concepts to conduct in-depth analysis of customer pain points and apply problem-solving to determine root causes.
• Own correspondence with the customer until issue is resolved.
• Provide installation, implementation and configuration support and keep project plans up to date.
• Present and demonstrate products to clients, translating technical terms for varied audiences.
• Offer 3rd level support for customers using product expertise.
• Perform duties as reasonably assigned.

Skills

Advanced communication

Independent worker

Consultative skills

Client-facing

Problem solving

Education

BA/BS degree or equivalent

Tools

C#

Windows Server

SQL Server

HTML

XML

Web Services

Job description

Are you passionate about helping businesses combat identity fraud while delivering seamless customer experiences?

Do you enjoy working with clients and sales teams to shape strategies, influence decisions, and drive measurable commercial impact?

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com

About our Team

The Client Services team plays a pivotal role in bridging customer requirements with LexisNexis Risk Solutions’ products and capabilities, ensuring solutions are effectively designed, implemented, and adopted. Working in close partnership with Sales, Product, and Technology, the team supports customer engagements by translating business challenges into practical, data-driven solutions.

About the role

The Technical Solutions Consultant is responsible for the implementation of LexisNexis Risk Solutions’ identity products via all delivery channels (e.g., XML, Web Services, hosted web application, hosted IVR) as well as providing third-level escalation support to create, sustain, and enhance client-generated revenue. These activities may include providing technical and business process-related consulting services directly to clients, specific support for, and liaison with sales, product, and support teams. The Technical Solutions Consultant should demonstrate acumen in the products supported (including software and hardware as applicable), knowledge of common industry practices, and possess high proficiency with tools, processes, and methods required to execute duties as described below.

Responsibilities

• Provide technical integration and consulting services directly to external clients, sales teams, and support colleagues.
• Share product knowledge, best practices, and technical examples with customers to advance implementation completion.
• Use data quality concepts to conduct in-depth analysis of customer pain points and apply problem-solving skills to determine root cause of issues.
• Collaborate with, engage and escal…? Own correspondence with the customer until issue is resolved.
• Provide installation, implementation and configuration support, while keeping implementation project plans up to date.
• Through technical presentations and product demonstrations, communicate technical terms to internal and external clients of varying levels of technical understanding.
• Utilise technical expertise to provide 3rd level support for customers.
• Perform duties as reasonably assigned.

Requirements

• BA/BS degree or equivalent experience in a related field.
• Advanced oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences. Advanced Level ability to deliver client presentations and performance analysis.
• Ability to work independently, with strong time management skills.
• Advanced-level consultative skills with the ability to collaborate and to explore options, to demonstrate and to effectively use active listening skills to understand client needs.
• Working knowledge and/or specialized understanding of C#, Windows server, SQL Server, HTML, XML, Web Services, and other Internet-based technologies. Some experience in working with Web Service toolkits (e.g. SoapUI, Microsoft .NET, JavaBeans, etc.)

Workingforyou:

Weknowthatyourwellbeingandhappinessarekeytoalongandsuccessfulcareer.Thesearesomeofthebenefitswearedelightedtooffer:

• Generousholidayallowancewiththeoptiontobuyadditionaldays
• Healthscreening,eyecarevouchersandprivatemedicalbenefits
• Wellbeingprograms
• LifeAssurance
• Accesstoacompetitivecontributorypensionscheme
• SaveAsYouEarnshareoptionscheme
• TravelSeasonticketloan
• ElectricVehicleScheme
• OptionalDentalInsurance
• Maternity,paternityandsharedparentalleave
• EmployeeAssistanceProgramme
• Accesstoemergencycareforboththeelderlyandchildren
• RECARESdays,givingyoutimetosupportthecharitiesandcausesthatmattertoyou
• Accesstoemployeeresourcegroupswithdedicatedtimetovolunteer
• Accesstoextensivelearninganddevelopmentresources
• AccesstoemployeediscountsschemeviaPerksatWork

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