Technical Services Technician

Warner Media, LLC.; Abbots Langley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Warner Bros. Studio Tour London (WBSTL) seeks a multi‑skilled Technician to join the Technical Services team as a frontline Duty Technician, supporting day‑to‑day technical needs of the attraction and delivering excellent customer service.

The role covers show technology including lighting, audio, video, and show control; you will maintain safety, assist live events, and work across departments with a 12‑month fixed‑term contract, 40 hours per week, with a rota including weekends and evenings.

Qualifications

• Proven track record in a maintenance position, ideally in entertainment/visitor attractions.
• Experience with installed AV show systems and fault finding.
• Basic carpentry and workshop knowledge.
• Experience in customer facing environments with the public.
• IT skills including Microsoft Office and networking basics.

Responsibilities

• Setup, operate, maintain, troubleshoot and control AV and show tech to ensure consistent visitor experience.
• Ensure maintenance tasks are delivered within schedules and standards.
• Assist with live events as required.
• Maintain safety for public and staff at all times.
• Monitor assets and equipment to maximise life span.
• Follow health and safety regulations and practices.

Skills

Maintenance experience

Live event production

AV systems fault finding

IT skills (MS Office)

Public-facing environment

IP control systems

Tools

QSYS

Medialon

Pharos

ETC

7th Sense

Green Hippo

Job description

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Your New Role...

We have an exciting opportunity available within our dynamic Technical Services team. The role is responsible for frontline Duty Technician as and when required in response to the day-to-day technical needs of the attraction. You will also be required to provide the highest levels of customer service to visitors to the attraction and internal customers.

Your Role Accountabilities...

• Setup, operate, maintain, troubleshoot and control all aspects of industry leading show technology including lighting, sound, video, show control and integrated systems to ensure consistent visitor experience
• Ensure all WBSTL technical and exhibition related maintenance requirements are delivered within agreed schedules and standards.
• Assist with the delivery of live events as and when required.
• Ensure public and staff safety at all times.
• Monitor protection of assets and equipment within the tour areas in order to maintain the level of quality, reliability and maximise life span.
• Comply with internal health and safety regulations and working practices at all times.
• Maintain good communication channels across all departments including Visitor Experience, Studio Facilities and Corporate Archive.
• Work as part of a project team for feature development, installation and maintenance projects as directed by the Technical Services Management team.
• Contribute to the day-to-day running of the WBSTL and form part of the Visitor Services team covering weekends, evenings and school holidays 363 days a year on a shift pattern involving AM and PM shifts.

Qualifications & Experiences...

• Proven track record in a similar maintenance position, preferably in the entertainment, visitor attraction or service industry.
• Knowledge of live event production and the relevant audio-visual skills involved in the delivery of such events.
• Experience of working with installed audio-visual show systems and fault finding and trouble shooting on these as required.
• Basic carpentry and maintenance skills and a good working knowledge of workshop environments.
• Previous experience of working in an operational and customer facing environment where there are significant numbers of the general public on site.
• Proven IT skills with a sound knowledge of Microsoft Office and associated packages.
• Basic knowledge of I.T switch networks and I.P based control systems.

Working Pattern

This is a twelve month fixed term contract full-time position, averaging 40 hours per week. The role operates on a flexible rota, including a mix of early, mid, and late shifts. Shift times range from 6:30 AM (earliest start) to 10:45 PM (latest finish).

The successful candidate will be required to work every other weekend as part of the regular schedule.

Additional Information

Warner Bros. Studio Tour London (WBSTL) is one of the UK’s most popular visitor attractions, is ranked as the No. 1 “Thing To Do in the UK” on Trip Advisor where it has also been awarded a Certificate of Excellence for every year of operation and has achieved consistent visitor growth since opening in March 2012.

The tour is built using world-class, industry leading AV and show technology. Following three major expansions where our technical infrastructure and breadth of responsibility has grown, we are looking to recruit an exceptional multi-skilled Technician to join an established team, ensuring that we are pushing boundaries and constantly maintaining high presentation standards to help the attraction exceed visitor expectations. If industry leading AV systems like QSYS, Medialon, Pharos, ETC, 7th Sense and Green Hippo excite you, and you have demonstratable skills across audio, video, lighting, power, set, props and general day-to-day maintenance then this is the job for you!

#SO

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.