Technical Services Support Officer

4 RECRUITMENT SERVICES; Bracknell; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency in Bracknell seeks a Technical Services Support Officer for a hybrid role focused on deploying Windows 11 and supporting device replacements. You'll assist with upgrades and provide helpdesk support. Applicants should have experience in IT support and a strong customer service orientation. The role is vital to ensuring a smooth technology refresh across the Council's services.

Qualifications

• Experience in technical support or IT services.
• Familiarity with Windows 11 and device deployment.
• Ability to diagnose and resolve technical issues.

Responsibilities

• Support the deployment of new PCs and Windows 11 across the Council.
• Assist with Windows 11 in-place upgrades and provide helpdesk support.
• Diagnose and resolve technical issues, escalating where necessary.
• Deploy Windows 11 across multiple device models.

Skills

Technical support

Customer service

Windows 11 deployment

PC troubleshooting

Job description

Technical Services Support Officer – Wokingham

Day Rate : £140.69

Hybrid working

Onrolling contract – Looking for a start asap

Our clients Information Management and Technology (IMT) service is leading a major Technology Refresh Programme, replacing legacy devices and deploying Windows 11 across the organisation. IMT provides essential technology services, customer access, digital communications, business continuity and IT support for the Council.

We are seeking an experienced Technical Services Support Officer to support the rollout of Windows 11 and assist with device replacement activities.

Key Responsibilities

• Support the deployment of new PCs and Windows 11 across the Council
• Assist with Windows 11 in-place upgrades and provide helpdesk support
• Diagnose and resolve technical issues, escalating where necessary
• Deploy Windows 11 across multiple device models
• Prepare new devices, install applications and coordinate user handovers
• Maintain asset records and update the CMDB
• Provide professional, empathetic customer service and user guidance
• Contribute to project delivery and maintain IT knowledge base documentation
• Ensure adherence to Council standards on health and safety, equality and safeguarding

This role is pivotal to ensuring a smooth and efficie...