Technical Services Supervisor

Corrigenda Ltd; Whiteley; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Salary

Annual Salary Review

Overtime Opportunities

23 days holiday + bank holidays

Learning & Development opportunities

Employee Assistance Programme

Bupa Cashplan

Pension scheme

Refer a friend reward £750

Job summary

Corrigenda Ltd. is seeking a Technical Services Supervisor to oversee the Admin and Scheduling functions, coordinating across regions to ensure on-time delivery and high-quality service.

You will lead the Admin team, optimise WIP and KPI performance, and manage financials for PPM works while supporting strong client satisfaction. The role requires leadership, process improvement focus, and effective communication with multiple stakeholders, underpinning operational success and contract

Qualifications

• Experience in a supervisory role within service delivery, FM, or scheduling environments.
• Strong understanding of PPM, reactive, and remedial workflows.
• Proven experience in resource planning and managing SLAs/KPIs.
• Commercial awareness, including job costing and invoicing.
• Experience with CAFM systems (e.g. Planon) and reporting tools.
• Strong leadership, organisational, and problem-solving skills.
• Confident communicator with the ability to manage multiple stakeholders.
• Desirable: exposure to contract mobilisation and process improvement.
• Desirable: experience supporting senior leadership or deputising.
• Desirable: knowledge of subcontractor management and supply chain processes.
• Desirable: BI/reporting tools for performance analysis.

Responsibilities

• Lead and oversee Admin and Scheduling functions, ensuring consistent delivery across all regions and contracts
• Drive WIP, SLA, and KPI performance through regular reviews, proactive risk identification, and corrective action
• Take ownership of financial performance across PPM works, including reviewing low-margin/loss jobs and supporting corrective actions
• Ensure system and data integrity across PPM jobs, including asset, revenue, and contract setup accuracy
• Support mobilisation and renewal of contracts, ensuring effective system setup and service readiness
• Act as a senior escalation point for operational, client, and system issues, ensuring timely resolution
• Lead continuous improvement of admin and scheduling processes to drive efficiency and consistency
• Oversee key reporting (WIP, SLA, Subcontractor performance), ensuring accuracy and insight
• Manage, develop, and support the Technical Services Admin team through performance management and development
• Lead recruitment, onboarding, and training to build team capability
• Deputise for the Technical Services Support Manager and provide regional leadership support when required
• Oversee subcontractor performance, including paperwork, PO/VO status, and escalations
• Maintain control of variations, invoicing processes, and weekly billing cycles
• Ensure effective management of job statuses, on-hold works, and backlog
• Represent the business in client meetings and support ongoing client relationships

Skills

Supervisory experience

Resource planning

PPM workflows

SLA/KPI management

Stakeholder management

Leadership

Problem solving

Communication

Tools

Planon CAFM

BI reporting tools

MS Excel

Job description

The Technical Services Supervisor is responsible for overseeing the delivery, quality, and efficiency of PPM administrative and scheduling functions across the business. This includes direct oversight of the Technical Services Admin Team, ensuring works are planned and delivered effectively through a structured, discipline-led approach. The role ensures efficient resource planning, allocation of engineers and subcontractors, and effective management of both urgent and planned works. This includes forward planning, workload balancing, and minimising missed or delayed jobs, while supporting strong SLA and KPI performance. Working closely with TSMs, ATSMs, and operational teams, the Technical Services Supervisor ensures all works are correctly assigned, progressed, and managed through to completion. The role also provides leadership to Technical Services Administrators, drives process improvements, and supports overall service delivery, financial performance, and client satisfaction.

Responsibilities

• Lead and oversee Admin and Scheduling functions, ensuring consistent delivery across all regions and contracts
• Drive WIP, SLA, and KPI performance through regular reviews, proactive risk identification, and corrective action
• Take ownership of financial performance across PPM works, including reviewing low-margin/loss jobs and supporting corrective actions
• Ensure system and data integrity across PPM jobs, including asset, revenue, and contract setup accuracy
• Support mobilisation and renewal of contracts, ensuring effective system setup and service readiness
• Act as a senior escalation point for operational, client, and system issues, ensuring timely resolution
• Lead continuous improvement of admin and scheduling processes to drive efficiency and consistency
• Oversee key reporting (WIP, SLA, Subcontractor performance), ensuring accuracy and insight
• Manage, develop, and support the Technical Services Admin team through performance management and development
• Lead recruitment, onboarding, and training to build team capability
• Deputise for the Technical Services Support Manager and provide regional leadership support when required
• Oversee subcontractor performance, including paperwork, PO/VO status, and escalations
• Maintain control of variations, invoicing processes, and weekly billing cycles
• Ensure effective management of job statuses, on-hold works, and backlog
• Represent the business in client meetings and support ongoing client relationships

Experience and Requirements

• Experience in a supervisory role within service delivery, FM, or scheduling environments
• Strong understanding of PPM, reactive, and remedial workflows
• Proven experience in resource planning and managing SLAs/KPIs
• Commercial awareness, including job costing and invoicing
• Experience with CAFM systems (e.g. Planon) and reporting tools
• Strong leadership, organisational, and problem-solving skills
• Confident communicator with the ability to manage multiple stakeholders

Desirable

• Exposure to contract mobilisation and process improvement
• Experience supporting senior leadership or deputising
• Knowledge of subcontractor management and supply chain processes
• Experience using BI/reporting tools for performance analysis

Benefits

• Competitive Salary.
• Annual Salary Review.
• Overtime Opportunities.
• 23 days holiday plus bank holidays.
• Extensive Learning & Development opportunities, including opportunities for progression.
• Employee Assistance Programme offering guidance and advice on Personal, Health, Legal and Financial queries.
• Bupa Cashplan, benefits covered include dental, optical, physiotherapy and health & wellbeing.
• Enrolment into our pension scheme.
• Refer a friend reward scheme worth £750 per referral.

Corrigenda are proud to be an equal opportunities employer. We are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status. Join us to be part of a diverse workforce that values collaboration, growth, and opportunity for all.