Technical Services Rep

Panasonic; Slough; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading avionics company in Slough is seeking a Technical Service Representative to provide on-site support for In-Flight Entertainment systems across the UK and Europe. The role requires strong troubleshooting skills and experience in avionics. Candidates must be flexible with work shifts, weekends, and holidays. This position offers a competitive benefits program, including pension contributions and gym discounts.

Benefits

Competitive salary

Holidays

Pension contributions up to 10%

Gym discounts

Relocation for qualified candidates

Qualifications

• Valid driver's license for travel across UK airports.
• Flexibility to work shifts, weekends, and holidays.
• Knowledge of satellite communications and network troubleshooting.

Responsibilities

• Provide technical leadership and guidance on IFE / GCS installation and maintenance.
• Troubleshoot and resolve system issues, collaborating with Customer Support Engineers.
• Conduct root cause analysis and troubleshooting for optimal system performance.
• Develop and maintain preventative maintenance programs.
• Document testing and repairs using computer and bar-coding equipment.

Skills

Experience in aircraft maintenance or technical field support

Proficiency in avionics

Strong troubleshooting and analytical skills

Excellent knowledge of engineering applications for technical communications and training

Proficient in MS Word, Excel, and Outlook

Good presentation and communication skills

Job description

Job Title : Technical Service Representative Location : Langley, Slough Working Pattern : 4 days on and 4 days off, 12-hour shift work. Travel : May require up to 25% international and domestic travel to other line station locations.

About the Role

As a Technical Service Representative at Panasonic Avionics, you'll play a crucial role in providing on-site technical support for In-Flight Entertainment / Global Communication Services (IFE / GCS) products in the UK & Europe. This position involves maintenance and support of aircraft IFE / GCS systems, ensuring optimal performance and customer satisfaction.

Key Responsibilities

• Provide technical leadership and guidance on IFE / GCS installation and maintenance.
• Troubleshoot and resolve system issues, collaborating with Customer Support Engineers and Technical Support Engineers.
• Monitor tasks through the Panasonic Ticketing system, coordinate system introductions, and address technical requirements.
• Conduct root cause analysis and troubleshooting, ensuring overall system performance.
• Develop and maintain preventative maintenance programs and system performance reporting criteria.
• Collaborate with customer departments and Panasonic to improve processes.
• Document testing and repairs using computer and bar-coding equipment.
• Monitor and track spare parts inventory in collaboration with MRO.

Requirements

• Experience in aircraft maintenance or technical field support
• Proficiency in avionics, with knowledge of satellite communications and network troubleshooting.
• Strong troubleshooting and analytical skills, with a focus on software (Linux).
• Excellent knowledge of engineering applications for technical communications and training.
• Proficient in MS Word, Excel, and Outlook.
• Flexibility to work shifts, weekends, and holidays.
• Valid driver's license for travel across UK airports.
• Good presentation and communication skills for this customer-facing role.

Why Panasonic Avionics

Panasonic Avionics is an industry leader in delivering inflight products, from movies and games to WiFi and Bluetooth headphone connectivity. Join us to be part of an innovative team, enjoy career growth opportunities, and contribute to an industry's here to stay. Our diverse and inclusive culture fosters creativity and collaboration.

Our Principles

• Contribution to Society
• Fairness & Honesty
• Cooperation & Team Spirit
• Untiring Effort for Improvement
• Courtesy & Humility
• Adaptability
• Gratitude

What We Offer

We offer a highly competitive, comprehensive, and flexible benefits program, including holidays, pension contributions up to 10%, and gym discounts. Sponsorship and relocation are available for qualified candidates. Panasonic is an Equal Opportunity / Affimative Action employer, committed to diversity. Pre-employment drug testing may be required. Valid authorization to work in applicable EU countries is essential. We appreciate your interest in Panasonic Corporation of North America.