Technical Services Manager

Brightwell Careers; Chesterfield; On-site; GBP 100,000 - 125,000; Full time

Job description

Location : Chesterfield, Derbyshire

Are you an experienced technical specialist in the defined benefits sector looking to work with cutting edge technology? This is a truly exciting time to join the Brightwell technical services team, at the beginning of a huge growth journey. Within this role you will take the lead in supporting a wide variety of projects with a particular focus on managing complex member casework, complaints handling, scheme events and supporting the core Member Services teams.

What youll do :

• Support the Trustee discretionary committees such as the Compensation Committee and Delegated Authority Panel ensuring process and documentation is fit for purpose and casework is managed in a timely and appropriate manner.
• Be the principal point of contact with the Legal team and external parties in relation to Scheme, legal and regulatory issues arising from member services casework.
• Manage the delivery of scheme events and provide technical oversight on regulatory projects
• Lead the complaints handling process using the Internal Disputes Resolution Process where necessary and provide reporting and trend analysis to stakeholders.

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