Technical Services Consultant, EMEA (Services Team)

Semrush; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Unlimited PTO

Hobby & team building budget allowance

Employee Support Program

Loss of family member financial aid

Employee Resource Groups

Job summary

Semrush Technical Services is seeking a seasoned Technical Services Consultant to drive API adoption for enterprise customers. You will own the technical strategy and guide engineering teams across integration design, architecture reviews, and post-onboarding API consumption.

In this role you partner with the CSM and Account Executive on named enterprise accounts, leading technical workshops and ensuring customers realize full value from Semrush APIs.

Qualifications

• Strong knowledge of REST APIs, authentication patterns (OAuth, API keys, JWT) and webhooks.
• Experience reviewing integration designs and identifying issues quickly.
• Ability to discuss with developers at technical depth without writing production code.
• Proven track record of driving API adoption and measurable outcomes.
• Comfortable engaging with executive-level stakeholders during reviews.

Responsibilities

• Own the technical workstream for API customers from contract close through go-live.
• Lead architecture reviews and guide engineering teams through integration design.
• Monitor API usage and close consumption gaps post-onboarding.
• Run technical workshops, architecture walkthroughs, and developer enablement sessions.
• Identify blockers early and define milestones with accountability and a clear path forward.
• Collaborate with the CSM on account strategy to align technical expansion with renewals.

Skills

REST APIs

OAuth/JWT/API keys

Webhooks & integration architecture

Technical advisory to CTOs/engineering

Architectural reviews and workshops

Time-to-live, API adoption metrics

Ownership and urgency

Job description

About Semrush Technical Services

Semrush Technical Services is a team of technical experts and consultants who partner with enterprise customers to accelerate API adoption and drive measurable value from the Semrush platform. We work alongside sophisticated engineering and product organizations to design integration approaches, unlock API capabilities, and build the technical foundations that enable long‑term customer growth. This team sits within Semrush’s CSS organization and works in direct partnership with Customer Success, Sales, and Product. Our job is to make sure enterprise customers don’t just purchase Semrush’s APIs, they use them, scale them, and grow with them.

Role Overview

The Technical Services Consultant is Semrush’s technical expert in the post‑sale motion for API customers. This is a consultative, high‑impact role accountable for two outcomes: getting customers to production fast, and ensuring they actively consume what they’ve purchased.

You sit at the intersection of engineering and business, embedded with customer development teams while engaging at the strategic level with product and technology leaders. You work in direct partnership with the Customer Success Manager and Account Executive on named enterprise accounts. The CSM owns the relationship and success planning; you own the technical strategy and API consumption.

This is a paid Services role. You are not a support function. You are a proactive technical partner who drives outcomes.

Tasks in the role

• Drive fast, high‑quality implementation: Own the technical workstream for API customers from contract close through go‑live. Lead architecture reviews, guide the customer’s engineering team through integration design, and ensure setup is done right the first time, aligned to their goals and Semrush best practices.
• Own API consumption post‑onboarding: Monitor API usage against purchased volume, identify consumption gaps before they become churn signals, and build a concrete plan to close them. Push customers to get full value from what they’ve purchased by surfacing under‑utilised capabilities and new use cases.
• Be the technical thought partner: Engage at the strategic level with customer CTOs, engineering leads, and product teams; not just answering questions, but proactively shaping how they build. Run technical workshops, architecture walkthroughs, and developer enablement sessions throughout the engagement.
• Remove blockers and govern delivery: Identify technical, organisational, and resource blockers early and resolve them proactively. Define clear implementation milestones, hold customers accountable to timelines, and elevate with context and a recommended path forward when needed.
• Partner with the CSM on account strategy: Work hand‑in‑hand with the Customer Success Manager to align technical expansion plays with broader success planning, renewal motions, and executive stakeholder engagement. You own the technical layer; the CSM owns the relationship.
• Scale the practice: Build repeatable assets, implementation playbooks, reference architectures, onboarding templates, that make the next engagement faster and better. Surface integration blockers and adoption friction back to Product and Engineering as the voice of the technical customer.

About You

• 5–8+ years in a technical, customer‑facing role; Solutions Engineering, Technical Account Management, Implementation Engineering, or equivalent.
• Demonstrable experience working directly with engineering and development teams as a trusted technical advisor, not just a support contact.
• Strong working knowledge of REST APIs, authentication patterns (OAuth, API keys, JWT), webhooks, and integration architecture; you can review an integration design and immediately identify what’s wrong.
• Comfortable reading and discussing code (JavaScript, Python, or similar) and engaging at technical depth with developers without needing to write production code yourself.
• Track record of owning measurable outcomes: time‑to‑live, API adoption rates, consumption metrics, NRR contributions.
• Equally strong in a technical architecture review and an executive business review; you shift the conversation without losing the thread.
• Commercially aware: you understand how your work connects to retention, expansion, and Services revenue.
• Operates with urgency and ownership; you identify the problem and move without waiting to be asked.

Not Required, But a Plus

• Experience at an API‑first or platform company.
• Familiarity with enterprise integration patterns, middleware, or iPaaS platforms.
• Background in a paid Professional or Technical Services function.
• Experience building implementation playbooks or technical enablement programs from scratch.
• Exposure to digital marketing, MarTech, or SEO/SEM platforms.

About The Perks

• Unlimited PTO
• Hobby & team building budget allowance
• Employee Support Program
• Loss of family member financial aid
• Employee Resource Groups

About Our Diversity, Equity, And Inclusion Commitments

Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace.

We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.