Technical Services Consultant (Delivery)

Railpen; Tees Valley; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading pension fund administrator in Tees Valley is seeking a Technical Services Consultant. This permanent role focuses on delivering member benefit calculations and data within a hybrid working environment. Candidates should have a background in DB pensions and excellent analytical skills, with an emphasis on customer service and effective communication. The role also offers a competitive salary, generous annual leave, and a comprehensive benefits package.

Benefits

28 days annual leave plus bank holidays

Generous annual bonus plan

Private Medical Insurance

Employee assistance programme

12 months full pay maternity leave

Qualifications

• Knowledge of processes linked to member benefit calculations.
• Experience in the pensions industry required.
• Ability to document work for audit trails.

Responsibilities

• Carry out and review individual calculations and valuation data extracts.
• Deliver clear and accurate benefit specifications.
• Provide complex calculations and solutions to queries.

Skills

Understanding of DB pensions

Analytical and numerical skills

Customer service focus

Experience with Microsoft Excel

Ability to communicate effectively

Job description

Overview

Technical Services Consultant (Delivery) – an exciting opportunity to join Railpen’s Benefits Unit focusing on delivering member benefit calculations, data and reports to operate and execute buy-in and buy-out transactions. This is a permanent role within the delivery area of Railpen’s Technical Policy and Services team based in our Darlington office with hybrid working.

Who we are

Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.

Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.

Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for.

The role

As a Technical Services Consultant you will be responsible for carrying out and reviewing individual calculations and valuation data extracts, delivering calculations, data and reporting under the buy-in/buy-out operational framework. The types of calculation will include the calculation of member’s benefits, using insurer factors where relevant, and checks of the amounts received from insurers. You will also be responsible for producing clear and accurate benefit specifications, delivering other data extracts, and providing complex calculations and solutions to queries, often to improve member experience, both as part of business as usual and wider initiatives.

The person

We are looking for someone who has an understanding and knowledge of DB pensions and the processes linked to member benefit calculations. Therefore, a background in the pensions industry is key for this role, as is being technically focused with a willingness to keep up to date on emerging pensions developments. Knowledge and experience of working on buy-in and buy-out transactions is strongly preferred, but is not essential.

The successful candidate will have good analytical, investigative and numerical skills and will document their work to maintain clear audit trails. You will have experience of using Microsoft Excel spreadsheets and will be able to communicate effectively (both in writing and orally). We are looking for someone who is customer service driven and has the ability to balance priorities and workloads whilst understanding the importance of meeting service-level agreements and proactively managing customer expectations. You must collaborate well and with an open mindset.

What we can offer you

Rewarding you

• A competitive salary (depending on experience)
• 28 days annual leave plus bank holidays
• Generous annual bonus plan
• We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
• 4x Life Assurance cover
• Colleague referral scheme

Health & Wellbeing

• Private Medical Insurance
• Employee assistance programme
• Health cash plan
• Eye care vouchers
• Flu vaccination

Lifestyle

• We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
• Buy and sell holidays
• Give as you earn scheme
• Paid volunteering days
• Flexible half days leave
• Electric vehicle leasing
• Cycle to work scheme

Next Steps

If you would like to apply, please click on the apply button or visit our Careers Page by 10th November 2025.

Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life