Technical Services Analyst in Milton Keynes

Energy Jobline CVL; Milton Keynes; On-site; GBP 34,000 - 40,000; Full time

Job summary

A dynamic technology services firm in the UK is looking for a Technical Services Analyst to enable software upgrades and ensure customer support. The ideal candidate will have strong technical proficiency with various database systems and possess exceptional troubleshooting skills. This role offers the opportunity to work in a collaborative environment, enhance operational efficiency, and contribute significantly to customer success.

Benefits

Supportive work environment

Professional growth opportunities

Impact on customer success

Qualifications

• Strong troubleshooting and problem-solving skills.
• Ability to identify risks and propose mitigation strategies.
• Calm and professional approach during technical challenges.

Responsibilities

• Plan and deliver software upgrades for customers.
• Create detailed migration plans and validate steps.
• Work collaboratively across teams for updates.

Skills

Technical proficiency with database systems

Understanding of client and server environments

Knowledge of server infrastructure

Confident using remote access tools

Ability to maintain structured processes

Strong communication skills

Education

Computer Science degree or related field

Tools

SQL Server

MySQL

PostgreSQL

Oracle

AWS

Azure

VMware

Hyper-V

Job description

Location:

Milton Keynes

Salary:

Up to £40,000 per annum plus benefits

Requirements:

• Strong technical proficiency with database systems such as SQL Server, MySQL, PostgreSQL, or Oracle
• Understanding of client and server environments including backup and restore processes, database cloning, and data integrity verification
• Knowledge of server infrastructure, virtualisation technologies such as VMware or Hyper‑V, and cloud platforms such as AWS or Azure
• Confident using remote access tools including Windows RDP
• Ability to review and interpret Microsoft Windows Server environments including performance considerations
• Exposure to Azure is beneficial
• Methodical approach to planning migrations or upgrades with clear rollback procedures
• Strong documentation habits including runbooks, checklists, and configuration notes
• Ability to maintain structured processes that support clear communication with customers and help meet SLAs
• Ability to identify risks early and propose mitigation strategies
• Strong troubleshooting and problem‑solving skills including data validation, testing, and post‑migration verification
• Calm, professional approach during incidents or technical challenges
• Strong communication skills and ability to build confidence with customers

Responsibilities:

• Enable customers to access the latest software releases by planning and delivering upgrades
• Create detailed migration plans including pre‑flight and post‑migration validation steps
• Review system configurations, dependencies, and environments to ensure compatibility
• Perform data verification, functional testing, and performance checks during and after migrations
• Document processes, lessons learned, and improvements for future runbooks
• Work collaboratively across teams to ensure successful and timely delivery of updates
• Support customers by maintaining clear communication throughout the upgrade lifecycle
• Identify technical risks and implement effective strategies to reduce impact
• Contribute to ongoing refinement of internal processes as the business continues to scale

What the role offers:

• Join a growing, passionate team working with widely used enterprise software
• Opportunity to make a tangible impact on customer success and operational efficiency
• Work in a supportive environment that encourages professional growth

Application:

If you would like to apply for this Technical Services Analyst role, please send your CV via the relevant links. We are committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing the appropriate contact address (official address is available on our website).

Keywords:

Technical Services Analyst / Technical Support Engineer / Systems Analyst / Implementation Engineer / Database Engineer / Infrastructure Engineer / Cloud Support Engineer / Migration Analyst / Software Support Specialist / SQL Server / MySQL / PostgreSQL / Oracle / VMware / Hyper‑V / AWS / Azure / Windows Server / RDP / Data Integrity / Backup and Restore / Computer Science / Information Systems / Software Engineering / Data Management / IT Infrastructure