Technical Services Analyst

Altitude-Recruitment Limited; England; On-site; GBP 40,000; Full time

Job summary

A recruitment agency seeks a Technical Support Analyst in Milton Keynes to facilitate customer access to software updates. The ideal candidate will have strong database management skills and experience with server infrastructure, able to communicate effectively with both technical and non-technical stakeholders. This permanent position offers a salary of £40,000 per annum.

Qualifications

• Strong understanding of database systems like SQL Server, MySQL, PostgreSQL, Oracle.
• Understanding of Client/Server software relationships and backup/restore procedures.
• Knowledge of server infrastructure, virtualisation tools, and cloud platforms like AWS, Azure.

Responsibilities

• Provide access to the latest software offerings for customers.
• Create detailed migration and upgrade plans with rollback procedures.
• Communicate technical concepts to non-technical stakeholders.

Skills

Strong understanding of database systems

Understanding of Client/Server software relationships

Knowledge of server infrastructure and virtualisation

Competent using remote access tools

Knowledge of SQL Server

Ability to review Microsoft Windows Server environments

Knowledge or exposure to Azure

Job description

Permanent Technical Support Analyst £40,000 pa Based in Milton Keynes

Our client seek to recruit for a Technical Services Analyst for their growing and dynamic team in Central Milton Keynes. Their customers provide regular feedback and suggestions on their products, this feedback along with new industry innovation means we release new software updates several times a year. For our customers to be successful, to enable them to work efficiently and effectively they need access to this new software.

The role of Technical Services Analyst is crucial to enabling our customers to have access to the latest offerings from Kinetic, and to allow them access to this software when convenient and effective for their business needs.

Your Role & Responsibilities

Your day-to-day activities can vary as our business continues to grow, providing an exciting and diverse working environment where you will have the opportunity to make a real impact.

Technical Proficiency & Database Management Skills

• Strong understanding of database systems (SQL Server, MySQL, PostgreSQL, Oracle, etc.)
• Understanding of Client/Server software relationships with experience in backup/restore procedures, database cloning, and data integrity verification
• Knowledge of server infrastructure, virtualisation (VMware, Hyper‑V), and cloud platforms (AWS, Azure)
• Competent using remote access tools such as Windows RDP
• Knowledge of SQL Server
• Ability to review Microsoft Windows Server environments such as server performance
• Knowledge or exposure to Azure is an advantage.

Project Planning & Documentation Practices

• Demonstrates methodical approach to creating detailed migration/upgrade plans with rollback procedures
• Maintains comprehensive documentation of processes, configurations, and dependencies
• Creates pre‑flight checklists and post‑migration validation steps
• Documents lessons learned and continuously improves runbooks
• Upholds processes and communications with customers to meet SLAs and instill confidence

Risk Management & Problem‑Solving Ability

• Proactively identifies potential risks and develops mitigation strategies
• Demonstrates meticulous verification processes (data validation, functional testing, performance checks)
• Conducts thorough pre‑migration assessments and post‑migration validation
• Shows strong troubleshooting skills when issues arise during migrations
• Thinks critically about dependencies, downtime windows, and business impact
• Ability to remain calm under pressure and make sound decisions during critical incidents upholding professionalism to our customer base

Community & Stakeholder Management

• Clearly communicates technical concepts to non-technical stakeholders
• Provides realistic timelines and manages expectations effectively
• Keeps relevant parties informed before, during, and after maintenance windows
• Coordinates effectively with application owners, infrastructure teams, and business users
• Tracks success metrics and learns from past migrations to improve future ones