Technical Service Specialist / Field Service Engineer

Abbott; Maidenhead; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare company is seeking a Technical Service Specialist in Maidenhead. You will be responsible for installations, maintenance, and customer training for diagnostic instruments. Applicants should have a Bachelor's degree and excellent technical skills. This full-time role involves 75% travel and offers a competitive benefits package.

Benefits

Competitive salaries

Defined contribution pension scheme

Private healthcare

Flexible benefits scheme

Qualifications

• Bachelor's degree or equivalent experience required.
• Proven track record in a similar position.
• Excellent communication skills.

Responsibilities

• Handle installations and deinstallations.
• Perform planned maintenance activities.
• Conduct installation and customer training.

Skills

MobileIron

Robotics

Field Service

Mechanical Knowledge

Sonography

IP Networking

Schematics

Mechanical Engineering

Medical Imaging

Troubleshooting

Education

Bachelor's degree in medical/electrical/mechanical technology

Tools

Analytical software

Job description

JOB DESCRIPTION : About Abbott

Diagnostic testing is a compass providing information that helps in the prevention diagnosis and treatment of a range of health conditions. Abbotts life-changing tests and diagnostic tools give you accurate timely information to better manage your health. Were empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day more than 10 million tests are run on Abbotts diagnostics instruments providing lab results for millions of people.

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals reference labs blood banks and clinics. Our products offer automation convenience cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science helping to create the diagnostics industry through the companys commitment to improving patient care and lowering overall costs.

Our technical service team is currently recruiting for a Technical Service Specialist.

WHAT YOULL DO

The Technical Service Specialist is responsible for providing support to our customer base you will be responsible for handling installations and deinstallations repairs instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.

Schedule and perform planned maintenance (PM) activities

Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations

Conduct / assist with installation of instruments AbbottLink and automation and deinstallations

Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation

Assist with customer business reviews

Schedule perform and document hardware and software updates (TSBs)

Deliver basic customer operator introductory trainings post install or post hardware or software upgrade

Perform basic technical coaching and training to other Technical Service Specialists

EDUCATION AND EXPERIENCE YOULL BRING

Required

Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.

Proven track record in a similar position supported by management and customer references

Successful engagement with customers specifically key stakeholders and lab staff.

Excellent product and industry knowledge

Excellent experience and process skills of the business functions service delivery.

Excellent communication skills

Ability to identify and drive resolution of issues

Technical expert for product line responsibility

Coaching and training skills

Excellent experience in use of analytical tools and software

WHAT WE OFFER

At Abbott you can have a good job that can grow into a great career.

As you'd expect from a global healthcare company we offer a fantastic range of benefits including competitive salaries a superb defined contribution pension scheme private healthcare life assurance and a flexible benefits scheme.

The base pay for this position is

N / A

In specific locations the pay range may vary from the range posted.

JOB FAMILY : Support Services

DIVISION : CRLB Core Lab

LOCATION : United Kingdom >

Maidenhead : Remote

ADDITIONAL LOCATIONS :

WORK SHIFT :

Standard

TRAVEL : Yes 75 % of the Time

MEDICAL SURVEILLANCE :

Not Applicable

SIGNIFICANT WORK ACTIVITIES :

Driving a personal auto or company car or truck or a powered piece of material handling equipment

Required Experience :

Unclear Seniority

Key Skills

MobileIron,Robotics,Field Service,Mechanical Knowledge,Sonography,IP Networking,Schematics,Mechanical Engineering,Medical Imaging,Human Resources,Programmable Logic Controllers,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1