Technical Service Manager in Stourport-On-Severn, Worcestershire

Energy Jobline CVL; Stourport-on-Severn; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A leading energy solutions provider is seeking a Technical Service Manager to oversee technical design and support for underfloor heating and renewable energy systems. The role involves ensuring effective customer communication, technical troubleshooting, and staff training. The ideal candidate will have a strong background in HVAC, excellent communication skills, and project management experience. This position offers a hybrid work environment and a competitive salary of up to £45,000.

Benefits

25 days holiday + bank holidays

Company car or car allowance

Pension scheme

Qualifications

• Strong technical background in HVAC, plumbing, electrical, or building services.
• Experience in customer-facing technical support roles.
• Excellent communication skills and ability to relate technical information.

Responsibilities

• Design and specify underfloor heating systems based on customer requirements.
• Act as the primary technical contact for key accounts.
• Deliver internal and external training on UFH systems.

Skills

Strong technical background in HVAC

Excellent written and verbal communication skills

Ability to explain complex technical concepts

Proficiency in CAD design software

Proficiency in Microsoft 365

Education

HNC/HND in Mechanical, Electrical, or Building Services Engineering

Tools

CRM tools

CAD design software

Job description

Technical Service Manager

As Technical Service Manager, you will take ownership of the technical design, support, and service delivery for underfloor heating (UFH) and renewable energy systems. You'll work closely with customers, installers, and internal teams to ensure seamless system design, installation, and ongoing technical support.

What's in it for you?

• Monday to Friday, 37.5 hours per week.
• Spending part of the week in the office and the rest travelling to sites across the UK.
• Hybrid working options are available for the right candidate if required.
• Salary up to £45,000 (depending on experience).
• 25 days holiday + bank holidays.
• Company car or car allowance.
• Pension scheme.

Key Responsibilities

System Design & Technical Support

• Design and specify underfloor heating systems based on architectural plans and customer requirements.
• Provide detailed technical advice on heating controls, wiring schematics, and system integration.
• Review and validate system layouts, pipe spacing, flow rates, and zoning strategies.
• Attend sites to deliver design reviews and system technical support as required.
• Utilise a CSCS card to provide active site service and maintenance where necessary.

Stakeholder Support

• Act as the primary technical contact for key accounts, including:
  • Heat pump manufacturers
  • Installers and contractors
  • House builders and developers
  • End users and homeowners
• Troubleshoot and resolve technical issues related to UFH systems and control setups.
• Ensure timely and professional communication with all stakeholders.

Training & Knowledge Sharing

• Deliver internal and external training sessions on UFH systems, controls, and electrical wiring.
• Work with the Technical Manager to develop and maintain a comprehensive technical knowledge library.
• Support the sales and customer service teams with technical insights and product knowledge to enhance customer experience.

Problem Solving & Escalation

• Investigate and resolve complex system performance issues.
• Liaise with the Technical Manager to highlight and elevate recurring technical challenges.
• Provide feedback to the product development team to improve design and usability of systems.

Project Coordination & Documentation

• Collaborate with project managers and sales teams to ensure technical accuracy in proposals and installations.
• Maintain clear and accurate records of designs, communications, and resolutions using CRM or project management tools.
• Ensure all technical documentation and drawings meet internal and regulatory standards.

Required Skills & Experience

• Strong technical background in HVAC, plumbing, electrical, mechanical/fluid engineering, or building services.
• Experience in a technical, solutions-driven, and customer-focused environment.
• Experience in a customer-facing role providing technical support or service.
• Solid understanding of flow control and electrical wiring principles.
• Excellent written and verbal communication skills.
• Ability to explain complex technical concepts to non-technical stakeholders.
• Proficiency in CAD design software or similar design programs.
• Proficiency in Microsoft 365 (Word, Excel, Outlook, Teams, etc.).

Qualifications & Experience

• HNC/HND or equivalent in Mechanical, Electrical, or Building Services Engineering.
• Experience working on-site in a hands‑on or supervisory capacity.
• Familiarity with relevant industry standards and regulations.
• Experience using CRM tools for project tracking and documentation.

Please note this job description is a general overview and may be subject to change in line with our client's requirements.