Technical Service Manager

Orion Electrotech; Wellington; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading technology service provider in Telford is seeking an experienced Technical Service Manager to oversee service and repair operations for advanced testing equipment. You will manage a team of four technicians, ensure exceptional customer support, and drive continuous improvement. The ideal candidate has a strong engineering background and proven leadership experience in a technical service role, along with excellent communication skills. Competitive salary and benefits offered.

Benefits

Competitive salary and benefits

Opportunity to lead a skilled team

Work with cutting-edge testing equipment

Qualifications

• Proven experience managing a technical service or repair team.
• Strong engineering background – mechanical or electronic experience preferred.
• Hands-on experience with repair, testing, and servicing of technical equipment.

Responsibilities

• Lead and develop a team of service and repair technicians.
• Manage diagnosis and repair of complex technical issues.
• Provide expert technical support to customers and internal teams.

Skills

Team leadership

Technical problem-solving

Customer communication

Tools

Technical testing equipment

Job description

Location: Telford
Salary:Up to £60,000 (DOE)

Are you an experienced technical leader with a strong engineering background? Do you thrive in a customer-facing role and enjoy managing a high-performing team?

We’re looking for a Technical Service Manager to lead a team of four skilled repair technicians. You’ll oversee service and repair operations for a range of advanced testing equipment, ensuring exceptional customer support and technical excellence.

What You’ll Do

• Lead and develop a team of service and repair technicians, driving performance and continuous improvement.
• Manage the diagnosis and repair of complex technical issues across multiple product lines.
• Validate and test instruments, follow protocols, record results, and prepare equipment for shipment.
• Provide expert technical support to customers and internal teams, ensuring timely and effective solutions.
• Maintain accurate service, repair, and test records, and contribute to technical documentation.

What We’re Looking For

• Proven experience managing a technical service or repair team.
• Strong engineering background – mechanical or electronic experience preferred.
• Ability to interpret repair orders, technical drawings, charts, and equipment manuals.
• Hands-on experience with repair, testing, and servicing of technical equipment.
• Excellent communication skills and a customer-focused approach.

Why Join Us?

• Competitive salary and benefits.
• Opportunity to lead a skilled team and make a real impact.
• Work with cutting-edge testing equipment in a dynamic environment.